Technology Team Lead - Package & Cruise

  • Flexible

    Luton, United Kingdom

    London, United Kingdom

    Hanover, Germany

    Berlin, Germany

  • 119403

  • Hybrid

  • Permanent

  • Full Time

  • 37.5 - 40

TUI Group is the world’s number one integrated tourism business. Engagement and Product Domain is a global team within TUI technology responsible for the delivery and operation of customer facing web services. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps, and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium, and The Netherlands.


We are looking for a talented and dedicated leader to join the newly formed Engagement and Product technology organisation which delivers and operates customer facing web services across several markets.


Technology Team Lead is a key role within in the domain and is responsible for a leadership of one cross-functional team and for the delivery of business value in line with business needs and TUI’s strategy. You need a strong record of accomplishment of genuine delivery accountability in agile environments hands on delivery experience combined with successfully managing multiple initiatives and stakeholders in various situations.



As a Technology Team Lead, your role will see you tackling multiple challenges and working closely with the Head of Technology, Product Owner and with a varied set of stakeholders in various situations every day. You will need to be resilient, innovative, and engaging in your practices to guide your team to provide technology solutions that result in the best possible digital experiences for our customers.


You will need to have a strong awareness of a range of technologies along with the ability to understand architecture and design of digital systems to effectively lead and support a team of engineers and other technology professionals.


In your role, one of your key responsibilities is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together, and feeling engaged and supported. You will act as a servant leader and enabler for your team, helping to develop and maintain delivery plans, timescales, resource requirements, key deliverables/milestones, risks, and progress, taking accountability for the end-to-end delivery of your teams’ product. You will take responsibility for expansion and further development of agility within your area and the domain. You will focus on helping your team to self-organise, and to keep increasing its capabilities and autonomy.


You will identify and actively manage impediments, assuring transparent communication on the progress, the impediments & solutions. You will excel at identifying, de-escalating, and resolving conflicts within and between teams. In collaboration with the Head of Technology, you will also plan and manage costs of your team and pro-actively look for efficiencies and motivate your team to achieve the OKRs agreed for your team/pod and the strategic results for the Product & Engagement domain. Where relevant, you will also take responsibility for prioritisation of work within technical teams.


You will be responsible (dependent on market area rules) for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and supporting their career development. You will focus on creating a culture of technical excellence, innovation, learning and continuous improvement.


Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.




  • Experience of delivery using a modern Software Development Lifecycle with a technical understanding of each step in the lifecycle, the importance of SDLC (Software Development Life Cycle) practices for an effective team and a proven record of advocating for and leading continuous improvement in technical best practices.
  • Knowledge of a range of languages such as JavaScript/NodeJS, Go, Java as well as CI/CD implementations (Gitlab preferred), infrastructure as code preferably on AWS (Amazon Web Services) and the ability to support the team implementing with these technologies.
  • Good understanding of software architecture strategies and design patterns and the impact choices in this area have on software delivery such as in performance, maintainability, and extensibility.
  • Have an innovation mindset, keeping on top of the latest trends and techniques in both technology and processes and understanding how and when to apply these to your team and work.
  • Sound understanding of the separate phases of product delivery with the ability to contribute to, plan and run them. Experience maintaining a product through the delivery phases into live and then into retirement, iterating the product through its lifespan to continuously meet user needs.
  • Can lead a continual planning process in a complex environment, planning beyond product delivery. Able to identify dependencies in plans across capabilities and co-ordinate delivery.
  • Able to support the Head of Technology with effective budget management with the constraints given for your team.
  • Experience of incident management and service support processes and applying these to a product to ensure that it is built effectively.
  • Able to define, measure and own KPIs (Key Performance Indicators) for the team’s performance, using these to continuously improve efficiency and engagement.
  • Proficiency in moderation, presentation, visualisation techniques and feedback methods with good influencing skills and the ability to make yourself understood to a wide range of staff including near shore/offshore colleagues and external partners
  • Recognise that psychological safety is one of the key factors in creating high performing teams and organisations.
  • High standard of professional integrity and trustworthiness
  • A true believer that autonomy, empowerment, and accountability should be in the teams
  • Experience in people management, leading and coaching others in an international environment.
  • Loves developing and growing people and has a strong record of accomplishment doing it.
  • Great communicator, facilitator, and influencer comfortable working with a variety of technology and business stakeholders.
  • Able to understand technical concepts and communicate to technical and non-technical audiences.
  • Open minded, inquisitive, life-long learner.
  • Comfortable with ambiguity, highly autonomous.
  • Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.


  • Competitive salary
  • Pension scheme and life assurance 
  • Generous holiday entitlement & holiday discounts
  • Forward thinking ways of working
  • TUI time off, purchase of additional holiday entitlement
  • Excellent rates with foreign exchange and discounts with retailers


At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here





Do you have any questions regarding this job offer? Get in touch!

Sam Somerfield


Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.