Digital Change & Communication Executive

  • Luton, United Kingdom

  • 122525

  • Hybrid

  • Permanent

  • Full Time

  • 37.5

This is an exciting opportunity to join us on our Digital Transformation journey towards a Global One Selling Platform. 


This role is vital to ensuring a ‘one view’ of Global E-Commerce change is accurately captured, maintained, updated, and communicated across our business.


The role of the Digital Change & Communication Executive requires effective, strategic networking skills to develop and build close working relationships with our Digital Transformation Teams. They will proactively seek out and understand deliverables and scope of planned/ad hoc releases.


They will create and implement engaging group wide communications of change through various means (verbal, written, visual) to bring key deliverables and functionality to life at audience led level. Encompassing within these communications the benefits and enhancements the change will bring to our customers’ online experience.

Reporting into the Digital Services & Quality Lead, you will form part of a wider team working closely with the Digital Operations Team to gain a sound understanding of all proposed changes and the communication requirements around these.

Please note the closing date for applications is : Sunday 24th September




As Digital Change & Communication Executive, you will be required to create, maintain, and own a ‘one view of Digital Change Calendar’ to capture planned and ad hoc changes across all internal & external selling platforms. You will actively seek visibility of change schedules and roadmaps and continuously monitor for updates.


You will engage and build effective relationships with Digital Transformation teams – Product Owners and Technology Leads to gain visibility and full understanding of release deliverables (new functionality, changes & bug fixes).


Time management and creativity will be key to collating and communicating change to stakeholders across our Global business including customer facing teams. You will ensure you understand your audience and adapt your written and verbal communications accordingly. 

To connect colleagues from around our business to the digital transformation journey, you will coordinate and facilitate the Global Digital Change Forum. Bringing to life through visualisation key deliverables across our legacy and One Selling Platforms.

As part of the Incident Management process, you will play a key role in communicating interim process changes/workarounds to our customer facing teams as and when required in order to alleviate customer and business friction points.


Led by the Digital Services & Quality Lead, you will support the implementation of an effective Digital Change Communication Channel, driving engagement of the digital function across our business. 



  • An ambitious individual with a good understanding of eCommerce and/or proven experience in a Change Communication role. 
  • Someone who is customer-centric (internal & external) and passionate about continuous improvement in order to drive a best-in-class digital customer experience.
  • Confidence to liaise and challenge where necessary at senior levels, both internal and external.
  • The ability to manage your own time in a demanding, time-critical role and work comfortably within an environment of ambiguity and a high degree of complexity.
  • Strong stakeholder management skills with the ability to engage, influence behaviour and change opinions based on business knowledge and competence.
  • Strong organisation skills with a great attention to detail and appreciation of auditing and reporting capability.
  • User knowledge of Microsoft Software (Excel, Powerpoint, Publisher, Sharepoint, Power Automate) is beneficial.
  • User knowledge of Atlassian software (Jira, Confluence) is beneficial.




  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance.


We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.


​​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA


If you require any further information regarding this opportunity, please email 

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.