Cruise-Excursions Planning and Delivery Agent | Fixed Term

  • Pieta, Malta

  • 124918

  • Onsite

  • Fixed term

  • Full Time

  • 40


Join our Operations & Delivery team as a Port Delivery Agent in Malta where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.
Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.


This is a locally employed position. You must have the right to live and work in Malta before applying.

Not sure what local documents you need? Find out more here


  • Your salary starts with 13.900 EUR gross/annually.
  • 40 working hours/week.
  • 2 days off/week.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.  
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
  • We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.


  • You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business. 
  • You are a confident decision maker, even when working under pressure.
  • Excellent organisation skills and attention to details.
  • Excellent communication skills, both verbal and written in English. Maltese language is a plus.
  • You have a pro-active guest service mindset with a clear focus on quality and efficiency.
  • Able to work in a flexible manner (including different work shifts and weekends) depending on cruise ship schedules will be required.
  • You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients. 
  • Driver’s license is mandatory.


  • Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service. 
  • Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.
  • Being responsible for the smooth operation from start to end.
  • Handling correspondence with clients together with the Supervisor/ Team Manager.
  • Closing all invoicing and data loading procedures.
  • Keeping constant contact, reserving, and updating providers accordingly.
  • Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
  • The position involves days of operation in the port, early starts and demands work during some weekends


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA


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