Operations Agent | Local Residents

  • Burgas, Bulgaria

  • 125045

  • Onsite

  • Fixed term

  • Full Time

  • 40

                                          

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Bulgaria – Burgas.

 

You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

 

So if you have got the right to work in Bulgaria and speak Bulgarian and English, keep on reading!

You can find all necessary documents here.

 

ABOUT OUR OFFER 

 

  • A competitive salary package.
  • Additional Health Insurance (Euroins).
  • Food Voucher (100 BGN/month).
  • 1,5 days off/week.
  • 40 working hours/week.
  • 20 days of paid leave per calender year.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.  
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
  • We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.


ABOUT YOU

 

  • Great organisational skills and ability to work in a fast-paced environment.  

  • Experience in the leisure and tourism industry – ideally in a booking admin position is desirable.  

  • Able to work in a flexible manner (including different shifts Monday-Sunday) 

  • You can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills. 

  • Collaborative approach, a real team player.

  • Excellent communication skills, both verbal and written in Bulgarian and in English is required for this role.


ABOUT THE JOB

 

  • Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor. 

  • Solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met. 

  • Ensure all reservations are managed in detail and suppliers receive them on time.  

  • Ability to think quickly to replan, accordingly to vehicle/guide availability. 

  • Excellent communication skills necessary in English and in Bulgarian to deliver information to the service delivery team and suppliers. 

 

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. 
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