Internship Operations Agent

  • Amsterdam, Netherlands

  • 126121

  • Onsite

  • Internship

  • Full Time

  • 32/40

Do you want to come on board? As an Intercruises Trainee, you will be part of a young and motivated multinational team and involved directly in our day-to-day business and current projects. 
You will gain valuable knowledge and exciting experiences across our various operations at ports around the Netherlands. This will be a “hands on” assignment giving you the opportunity to actively contribute to the success of our business.


What you can look forward to

An exciting mix of office and operational work. Your responsibilities will include but not be limited to: 


  • Operational assistance at Rotterdam, Amsterdam and Ijmuiden Ports; meet and greet passengers, liaise with provider staff at the port and ensure the smooth running of the operation; 

  • Preparation of all documents and material required for operations within Shore Excursions and Turnaround departments (e. g. information for coach suppliers); 

  • Working within a close team environment based in our office in Amsterdam; 

  • Support the blocking of reservations. 


  • Preparation of supplier invoices for payment; 

  • Preparation of manifests, bookings and other relevant documents for cruise operations; 

  • Support the operational teams by providing support with ad hoc duties during pre- and post-operations. 


  • Currently enrolled in a course in Tourism, Leisure and Hospitality or related; 

  • You are willing to dedicate at least 3 months of your internship; 

  • High level of English. Every other language is definitely a plus – especially Italian and German; 

  • You enjoy working in a multinational environment and being part of a team; 

  • You are flexible and do not mind working long days, early starts or weekends; 

  • Motivation to learn and develop your career in the travel industry with geographical mobility; 

  • Organized and with a high sense of responsibility; 

  • Customer service attitude and passion for service excellence; 

  • Good communication skills; 

  • Proactive; 

  • Microsoft office user; 

  • The position will be subject to the right to work in the Netherlands. 


  • ‘On the job’ training: Learn key skills and develop competencies relevant in the industry; 

  • Stimulating missions combining operational tasks and business-related duties; 

  • An opportunity to work in an international environment and to develop your language skills; 

  • Improve your CV working for one of the leading ground handlers in the world; 

  • Possibilities of long-term employment: Intercruises is expanding globally and changing fast which opens opportunities.