Operations Agent - Transfer

  • Palma, Spain

  • 127081

  • Onsite

  • Fixed term

  • Full Time

  • 40


We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Mallorca.


You will be responsible for communicating booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation. 


If you have got the right to work in Spain and speak English and Spanish, keep on reading!

You can find all necessary documents here.



  • A job at TUI offers more than your basic salary which already starts at 18.500 € gross per year.
  • 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
  • Discounts and multiple offers with TUI Club De Benefits.
  • Option to obtain a discounted private health insurance.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.  
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
  • We offer seasonal contracts (fijo discontinuo) starting from March / April till the end of October 2024, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.


  • Great organizational skills and ability to work in a fast-paced environment.  
  • Experience in the leisure and tourism industry – ideally in a booking admin position is desirable.  
  • Are flexible to work in a TUI Office, Port or Airport and in a in a flexible manner (including different shifts Monday-Sunday) 
  • Can solve problems independently and embrace our digital culture. 
  • Easily adapts to a variety of changes to ways of working and quickly learns new skills. 
  • A collaborative and great team player  
  • Excellent communication skills, both verbal and written in English and Spanish is required for this role. Other European languages would be advantageous


  • Coordinating change and replanning during daily operations, for airport and ports and managing last minute bookings and amendments 
  • You will deliver information to the service delivery team and suppliers guaranteeing on-time services, whilst optimising costs and load factor. 
  • Ability to think quickly to replan, accordingly to vehicle availability. 
  • First line of transfer support to the service delivery team 
  • Solving daily operational incidents relating to TUI Group package services including excursions and/or transfers to guarantee that our Service Level Agreements are met. 
  • Guarantee that all information of the operation is collected in a timely and efficient manner for invoicing purposes, in accordance with company standards. 


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. 
#TUIDestinationJobs #TUIJobs #LetsTUIit




Do you have any questions regarding this job offer? Get in touch!

Destination Jobs Talent Acquisition Team

Email: candidates.tuimm@tui.com

Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.