Port Delivery Team Leader

  • New South Wales, Australia

  • 127253

  • Onsite

  • Permanent

  • Full Time

  • 40


Join our global TUI Musement Operations & Delivery Team in Sydney as Port Delivery Team Leader.


You will be responsible for delivering smooth Port Operations (Turnaround & Shorex), overseeing the delivery of services, team & staff management, and all related logistics. 


This is a locally employed position. You must have the right to live and work in Australia before applying.  


  • Competitive salary and benefits as standard.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.  
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
  • We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise. 


  • Ideally should bring experience in the Cruise Business.
  • High capacity to manage a team to deliver results. 
  • Is comfortable leading change and resilient to ambiguity or setbacks. 
  • Solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture. 
  • Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics. 
  • A genuinely helpful, flexible, and professional personality. 
  • Excellent communication skills, both verbal and written English, plus fluency in other languages would be advantageous. 
  • Full driver’s licence and vehicle is a requirement for this role.   


  • Managing and leading a team of direct reports, ensuring efficient and effective processes at the Port (Turnaround & Shorex) that include constant collaboration and coordination between the team members. 
  • Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests.
  • Oversees and manages operations incidents at the assigned Port and reviewing that there is no impact in the delivery of the operation. 
  • Responsible to develop and maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities. 
  • Work closely to the Port Delivery Team Manager to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported.  
  • Coordinate daily operational incidents to guarantee that cruise line SLA´s are met. 
  • Supervise and monitor the operational teams including managing the staffing lists for the day. 
  • Guarantee that all information of the operation is collected in a timely and efficient manner for invoicing purposes


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA 


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Do you have any questions regarding this job offer? Get in touch!

Destination Jobs Talent Acquisition Team

Email: candidates.tuimm@tui.com

Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.