Customer Operations Executive

  • Luton, GB

  • 127345

  • Onsite

  • Permanent

  • Full Time

  • 37.5


Have you ever wanted to work for the World’s biggest Tour Operator and really make a difference to the customer journey?
Have you ever wanted to work in a fast-paced energised team where you have the autonomy to do what’s right for the customer?
If you’ve answered yes to the above, then this may be the role for you. 

We’re looking for enthusiastic & customer centric people to join our Customer Operations Team. We want people who aren’t afraid to bring their personality to work. You’ll need to be confident in making decisions and delivering these decisions to customers. We’ll also want your input and feedback as we’re constantly striving to improve the customer journey and work as efficiently as possible. 

In return we’ll offer you a competitive salary + bonus scheme.  We’re 100% committed in investing in our teams so you will have regular performance reviews where you’ll discuss a clear progression plan, plus many other benefits you would expect from working for a global travel company.  Now taking applications until the 28th of May. 




  • This shift-based role will be worked from our Luton office.  Shifts include a mixture of days, nights, weekends and bank holidays (on a 12-hour basis)
  • Handling calls and emails daily which will be centred around on the day disruption for our customers. 
  • Customer Operations are responsible for the initial incident response for the company, so you’ll be supporting our teams in destination to deal with any complex customer issues, or incidents that are impacting our customers on a wide scale level. 
  • Working with numerous stakeholders across our Airline, Retail and Destination Teams to name just a few, you’ll soon build up a valuable TUI network
  • Accountable for solving issues on the spot wherever possible, you’ll have clear empowerment levels to do this
  • Through your regular 1:1s there will be opportunities to be involved in project work.
  • Managing several systems at once to ensure accurate customer information is logged where necessary




  • A natural flair for delivering exceptional customer service
  • Continuous improvement mindset to think outside the box
  • A team player with the ability to self-manage and work on your own individual tasks where required
  • Ability to multi-task and prioritise for the best of the customer and TUI business 
  • You’ll have a good eye for detail and be able to record information accurately
  • Confidence using multiple systems as we work with a lot of data




  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ 
  • Competitive salary with commission scheme that rewards you for exceeding targets & discretionary bonus
  • Private medical Insurance, single cover with option to add dependants
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Investment in your development, starting with an interactive web based workbook alongside your store induction
  • Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.​


We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email