Business Analyst - Crew & HR Applications

  • Flexible

    Barcelona, Spain

    Madrid, Spain

    Palma, Spain

  • 127397

  • Hybrid

  • Permanent

  • Full Time

  • 37.5 - 40


TUI Group is the world’s number one integrated tourism business. Airline Technology is a global team within TUI technology responsible for Airline Technology. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands. 


At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal. 

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.  

The Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving.  Working within a fast-paced agile environment, the Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.  




  • As a Business Analyst, you are part of a cross-functional team that delivers software solutions for airline operations systems  from conception to operation
  • You will collaborate with architects, data analysts, digital analysts, product owners, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner
  • You’re responsible for evaluating solution options, consulting with stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services
  • You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets 
  • Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/ downstream services
  • You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance
  • You can provide business analysis to multiple agile delivery teams and work closely with the product owner, technology lead and business partners to prioritise and manage complex backlogs
  • You will also support the software operation/management as 2nd level support which includes incident analysis, incident management and handling of configuration requests
  • You are responsible to keep documentation of applications in your area of responsibility up to date 
  • As a Business Analyst you distil the needs of business and using your strong collaboration skills you support your team to deliver the best solutions to our customers’ needs. You are commercially astute, focusing on solving business problems in the best way 
  • You love to work in an international, multi-cultural team
  • You challenge constructively and have high expectations of yourself and others
  • You always drive for excellence, ownership and self-organisation at team and personal level
  • You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.  
  • You’re an active member in the Business Analyst community 
  • Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do



  • Extensive experience in IT-system design and requirements management, preferably in airline or tourism sectors 
  • Proficiency in agile development methods and project management 
  • Strong analytical skills for comprehending and communicating complex problems to both technical and non-technical stakeholders 
  • Experience in creating, analyzing, and validating detailed functional specifications and system design elements 
  • Skilled in requirements elicitation techniques such as BPM, UML, test/use cases, and prototyping 
  • Software proficiency: MS Office, Jira, Confluence and AWS cloud solutions 
  • Fluent in English, with advanced communication skills for interdisciplinary and international teamwork 
  • Strong negotiation skills with both external and internal partners 
  • Desirable is a Technical or business degree, or equivalent qualification 
  • Knowledge in SQL queries, Java, web services, CI/CD pipelines, and automated testing as well as understanding of IT architecture concepts; programming skills desirable 




  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Fantastic holiday benefits including discounts, special offers
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working  
  • Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
  • Development and career opportunities: We offer a wide range of digital training and international career opportunities.
  • Additional benefits relevant to the local market that you’ll be based in

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here


If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.