Service Operations Executive

  • Flexible

    Lisbon, Portugal

    Spain, Spain

  • 127713

  • Hybrid

  • Permanent

  • Full Time

  • 37.5 - 40


Our vision within IT is to make travel experiences special by working as one team to make IT Happen. Our culture is all about delivering great technology through our unique combination of TUI business knowledge and technical expertise, driven to succeed through a one-team approach.  


Here at TUI we’re looking for a skilled Service Operations Executive to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.  


As the TUI Service Operations Executive for the Colleague Computing Identity Team, you will be support in providing excellent Identity service and support of our infrastructure, software and applications across the business.  You will be supporting the Incident/Problem/Change Management for your Domain. In addition you will manage all Major Incidents for your Domain where you will be responsible for coordinating any resource required to resolve, issue Business communications.  You will work closely with Business stakeholders to review and report on Technology services that can be sustainably measured along whilst contributing to continually improve the service provided 




  • Support the strategy for the Service Delivery function, contributing to strategic initiatives and imbed a culture of continuous improvement for your assigned workstreams 
  • Contribute and champion a Service Delivery culture, promote on-going service improvements to improve quality and end user satisfaction
  • To maintain ownership of  incidents inclusive of Major Incidents and facilitate the communication of incident updates to customers provided by the support teams
  • Track major / recurring problems and incidents and working with relevant teams to ensure improvement for the performance of their services
  • Understand the user experience of our systems and provide improvement plans where necessary. Manage smaller scale projects through to delivery to improve the Service




  • Experience in working with Microsoft Azure, Microsoft 365, Microsoft Identity solutions 
  • Strong communication skills with a proven track record of engaging senior technology and business stakeholders 
  • Experience in problem and change management. 
  • Customer centric, passionate about delivering great digital products and services 
  • Experience implementing and improving processes and procedures 
  • Knowledge of engineering workflows 
  • Strong problem-solving skills coupled with good collaboration 
  • Open minded, inquisitive, life-long learner 
  • Experience implementing and improving processes and procedures 
  • Security is part of everyone’s job. At TUI, we practice secure behaviours first in everything we do 




  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ 
  • Competitive salary with commission scheme that rewards you for exceeding targets & discretionary bonus
  • Private medical Insurance, single cover with option to add dependants
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Investment in your development
  • Pension scheme and life assurance.

At TUI, we know people are as diverse as the destinations we send our customers to. ​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here


If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country. 

Do you have any questions regarding this job offer? Get in touch!

Aparna Shobha


Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.