Operational Performance Analyst

  • Luton, United Kingdom

    Rijswijk, Netherlands

    Zaventem, Belgium

    Hanover, Germany

  • 128311

  • Hybrid

  • Permanent

  • Full Time

  • Various dependent on location

TUI Group is the world’s number one integrated tourism business.  Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations. 

As Operational Performance Analyst, you will monitor, analyse & report on SLA and KPI performance, across the TUI Airline Ground Ops Network. Working with Region teams, you will coordinate implementation of new initiatives and process improvements to ensure operational performance is optimised and support advance planning of seasonal operations. Your focus will include On-time performance, Baggage Delivery times, Check-in Queue times, Customer Satisfaction metrics, Ancillary Revenue, and other operational metrics.

In this role, you’ll report to the Operational Performance Manager. We are happy to consider this role on a hybrid working model in line with local office requirements. There may be occasional international travel involved.

**This role can be based in Luton, Hanover, Rijswijk or Brussels and offers flexible virtual working arrangements.**


Applications close 8th August 2024


Interviews will be held week commencing 12th August 2024.


As Operational Performance Analyst, you’ll be responsible for: 


  • Creating reports and dashboards for all operational data, you will be responsible for the ownership and distribution of this data
  • Executing complex data analysis on operational performance to support leadership decision making and allowing operational teams to prioritize activity
  • Designing presentations that distil and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations 
  • Produce daily/weekly/monthly/seasonal reports on operational performance, sharing with the Ground Ops and wider-Airline teams in multiple formats and forums
  • Routinely analyse operational performance data, identifying trends and tracking improvements in a presentable and consistent format
  • Support the Operational Performance Manager in ensuring operational feedback is collated and reported in a regular and routine way
  • Implementation of performance improvement initiatives with Ground Ops Region teams, ensuring alignment across the network and tracking the success of any initiatives
  • Report on third-party service provider delivery against contracted SLAs using operational data and coordinating SLA performance for bonus/malus schemes 
  • Work with Technology colleagues to develop new ways of tracking operational performance and delivery of contacted SLAs
  • Work with TUI Airline Data & Analytics teams to develop operational performance dashboards to ensure Ground Ops data requirements are met
  • Coordinate advance seasonal planning with the Region teams to ensure preparations are effective and our teams have the information to deliver excellent operational performance.


  • Operational experience and understanding of Ground Operations
  • Results driven individual, happy working with data and analytical tools
  • Strong communications skills, being able to convey performance results clearly and in multiple formats to various audiences.
  • Good interpersonal skills, with the ability to build trust, rapport, and productive relationships
  • Self-motivated and ability to work independently as well as part of a team
  • Excellent IT skills and experience using analytics software (Tableau), Excel and PowerPoint
  • Role requires strong business English, both spoken and written, and may involve some international travel





  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Private Medical Insurance, single cover with option to add dependants
  • Permanent Health Insurance
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance


We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI.  Click here to find out more.​


We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Do you have any questions regarding this job offer? Get in touch!

Airline Talent Acquisition Team

Email: airlinecareers@tuifly.com

Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.