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IT Business Analyst - Airline Operations (m/f/d)

  • Flexibel

  • 30441

  • Digital & Technology

  • Unbefristet

  • Vollzeit

  • Depends on local agreements


For TUI Group IT we are seeking with immediate effect a: IT Business Analyst – Airline Operations (m/f/d).

Domain: Aviation IT, Airline Operations IT


HOW YOU WILL MAKE AN IMPACT – There are many ways for you to get involved:

The Business Analyst is responsible for supporting and advising business partners on requirements analysis, process optimisation and implementation of IT-solutions.


  • Responsible for the coordination and development of business processes and requirements in close collaboration with business partners and stakeholders;
  • Responsible for process analysis and preparation of proposals for business processes to be implemented and mapped to IT-systems;
  • Support business partners in prioritising requirements of the product backlog;
  • Responsible for passing on requirements, information and tasks to IT-Developers and Product Owner;
  • Create transparency on development efforts and costs for proposed application changes;
  • Support application design/ application IT-architecture development;
  • Coordinate the mapping of process/ technical requirements with external providers;
  • Support IT-Developers in further product development;
  • Responsible for testing of developed solutions and coordination of user tests;
  • Second-level support for IT-applications and handling of IT-incidents;
  • Ensure documentation of incidents, application set-up, business processes and BCM cases;
  • Handle documentation, knowledge transfer and monitoring for system processes and interfaces.


WHAT YOU WILL BRING – There is more than one way  tothe perfect fit:


  • Degree in technical or business studies or a comparable qualification;

  • Profound experience in the design of IT-systems and in requirements management, ideally in the airline or tourism environment;

  • Experience in process and project management;

  • Ability to explain complex IT-solutions to non-technical stakeholders and businesspartners, communicate requirements and specify these on a technical level;

  • High-level quality awareness;

  • Very strong communication skills working in interdisciplinary teams with advanced moderation and presentation techniques;

  • Good and assured negotiator with external and internal partners; 

  • Business fluent English mandatory, German or Dutch desirable;

  • System software expertise: MS Office, Jira, Confluence, AWS cloud solutions, understanding of IT-architecture concepts, programming skills (e.g. C#, SQL,.NET) desirable.


We encourage people with disabilities to apply.




Working at TUI brings many advantages, extras and fun:

  • Annual total reward plan relating to employment conditions;
  • Employee benefits on travel;
  • Life Long Learning (online/offline).

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit

Fragen zum Job? Ich beantworte sie gerne.

Nadine Freytag

Telefon: +49 (0) 511 566 1581