Business Owner Reporting Infrastructure (m/f/d)

  • Flexible

  • 102250

  • Hybrid

  • Permanent

  • Full Time

  • Depending on local agreements

*The position offers the possibility of mobile work with an office presence as required.*

 

ABOUT THE JOB

  • Responsible for producing quality, operational and sales metrics within the Business Performance Management team (eg. CC systems, booking data, contact volumes, etc)

  • Conception, implementation and continuous improvement of a reporting/data infrastructure for customer operations, with the aim of increasing automation and optimising data quality

  • Coordination with the transformation and implementation teams to ensure primary business systems have adequate operational and leadership reporting. Cooperating with other analytical functions to make best use of available data

  • Permanent assurance of data quality in the reporting/evaluation systems through user testing and data quality processes

  • Creation/execution of non-standardised analysis with a high degree of complexity

  • Project/sub-project responsibility in company-wide projects and measures within the scope of Business Performance Management

  • Creation and coordination of a cross-divisional data concept as well as an ongoing implementation roadmap

 

 

ABOUT YOU

  • Completed university education, e.g. in business administration or economics/business informatics
  • Several years of professional experience in the field of data analytics, specifically dashboard creation and Tableau visualisation required
  • Experience in the field of contact centers, in particular WFM, reporting, data structure desirable
  • Advanced knowledge of MS Excel (pivot, DB access) and Tableau
  • SQL Server and Contact Center Technology knowledge desired
  • Result orientated, operational decisions maker with an ability to work in an analytical and structured way
  • Very good understanding of numbers and conceptual, logical & strategic thinking skills
  • Business fluent in English, fluent in German

 

 

ABOUT THE OFFER

  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: newWork@TUI 
  • Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
  • Personal benefits: We offer attractive remuneration with generous travel benefits, extensive health & wellbeing offers and much more.

 

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Our DNA.