Business Analyst

  • Flexible

    Luton, United Kingdom

    Hanover, Germany

    Ostend, Belgium

    Rijswijk, Netherlands

  • 116972

  • Hybrid

  • Permanent

  • Full Time

  • Dependent on Local Contract

TUI Group is the world’s number one integrated tourism business. Customer Insights team is a global team within TUI technology responsible for the delivery & maintenance of TUI’s global Voice of The Customer solution. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.


At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

The Business Analyst is a critical thinker with a keen eye for detail and love for data, who actively consults with stakeholders, probes to create and communicate a common understanding of the business problem.  Working within a fast-paced agile environment, the Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.


As a Business Analyst, you are part of a cross-functional team that delivers Customer Experience product from conception to operation. You will collaborate with Architects, Tech. leads, Engineers, Testers, Business Stakeholders, Product owner and external 3rd party suppliers/stakeholders to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our data platforms in an agile manner.


You’re responsible for evaluating solution options, consulting with stakeholders, providing data driven answers and collaborating with your team to implement productive data driven services. You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business & data analysis that supports the ongoing delivery of growth and digital transformation across our key markets.


Working with a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/ downstream services. You support the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide analysis to a fast-paced Agile Delivery team and work closely with the product owner to consult and understand their business and data needs.


As a Business Analyst you understand the data specific business needs and using your excellent collaboration skills you and your team deliver the best data driven solutions. You have a clear picture of the tasks of a technical engineering team, are confident in using cloud databases and focus on solving business problems in the best possible way. You don’t shy away from diving deep into data base structures and having in-depth discussions with your fellow business and IT team.


You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others. You always drive for excellence, ownership and self-organisation at team and personal level.  You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.  You’re an active member in the Analytics community.


Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.


  • Strong analytical skills to break down complex problems, assess relevant data sources and split tasks into manageable steps in order to enhance or create data products. The candidate should be highly autonomous, comfortable with ambiguity, customer centric and passionate about delivering great data products and services.
  • Collaborative approach: able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure
  • A good understanding of the Agile software delivery framework, tools, ceremonies and techniques and the software development lifecycle including knowledge of Scrum and Kanban. The Candidate must have demonstrable experience of creating Agile User Stories, Epics and Acceptance Criteria/Scenarios.
  • Good communication skills: able to efficiently convey complexity to technical and non-technical stakeholders.
  • Good knowledge of cloud databases, enterprise data warehouse structures, generic data schemas, and query language skills
  • Experience creating, analysing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied
  • A demonstrable track record of successfully using requirements elicitation and communication techniques including workshop facilitation, documentation analysis and brainstorming, business process modelling, delivery planning, test/use cases, prototyping etc
  • The candidate should be Open minded, inquisitive, life-long learner & passionate about continuous improvement.


  • Competitive salary
  • Pension scheme and life assurance 
  • Generous holiday entitlement & holiday discounts
  • Forward thinking ways of working
  • TUI time off, purchase of additional holiday entitlement
  • Excellent rates with foreign exchange and discounts with retailers


​​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA


If you require any further information regarding this opportunity, please email


Do you have any questions regarding this job offer? Get in touch!

Aparna Shobha


Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.