TUI Contact Centre Team Leader | German Speaking | Local Residents

  • Palma, Spain

  • 117722

  • Hybrid

  • Locally employed contract

  • Full Time

  • Summer 23


This job offers a local Spanish contract and to apply you should live or have residency in Mallorca.

Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our Team Leaders and help your team to become experts in providing the very best digital service to our guests.



  • You will provide first-class performance management of a dynamic multi-locational team of Contact Centre Agents. 
  • You take ownership of the operation ensuring the delivery of the set Average Handling Time, Sales, Service and Quality targets. 
  • You drive sales focus to maximise profitability while establishing an excellent guest experience. 
  • And finally, you utilize the available platforms to support agent development through the established company framework. 



  • You are well established in your current role/career and are looking for the first steps into management.  
  • Able to work in a fast-paced environment with excellent multi-tasking skills. 
  • You are a sales and serviced focussed individual with good understanding of the sales process. 
  • A Capable performance manager with experience of enhancing team development and growth. 
  • You have strong verbal & written German 


  • A job at our TUI Contact Centre offers much more than your basic salary which already starts at 22.000€ gross/year. 
  • We offer remote working, but in case required you can also work from the office from time to time.  
  • You will be working 6 days and have 3 consecutive days off. 
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.  
  • Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
  • Access to the “TUI Club de Benefits” with multiple discounts on products and services in Spain.
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation.
  • And finally, we offer winter work and multiple permanent career development opportunities.


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

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