Assistant Crew Controller

  • Luton, United Kingdom

  • 127588

  • Onsite

  • Fixed term

  • Full Time

  • 37.5

TUI Business:  TUI Airline
Band: Non-banded

United Kingdom | Luton | LU2 9TN | Wigmore House  

Hours per week: 37.5
Type of contract: Fixed term 12 Months  


Do you thrive in a fast paced dynamic environment, solving complex business problems? If so joining TUI Airways as Assistant Crew Controller could be just the role for you. You’ll become part of a team in the heart of the Operation, working alongside the team responsible for the delivery of the airline operation for Pilots and Cabin Crew, utilising resources as efficiently as possible ensuring requirements comply with legal & industrial agreements and that budgetary restrictions are met whilst maintaining outstanding customer service.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift based. Covering a combination of day (7:30am – 7:30pm) and night (7:30pm – 7:30am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements).


**Please note this is a 12 month fixed term contract**

Our Airline Division is always a real hub of activity. This is the team that keeps our aircraft in the sky to get our customers to their dream locations. So what can you expect from a career in Airline with TUI? Well there is huge variety in the scope of departments and roles, from Customer Delivery to Flight Operations to Safety and Compliance, there’s so many directions your career could take and so many stakeholders to meet, learn from and work with along the way. On top of that we are the UK’s Best Leisure Airline, so what’s not to love?



  • Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways

  • Responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained

  • Work closely and collaboratively with the Operations team and other key stakeholders within TUI



  • Proven experience within a fast paced operational environment

  • Experience of working with policy and or legislative agreements

  • A creative problem solver, able to consider alternatives and arrive at a logical decision

  • Comfortable with ambiguity and working under pressure in a reactive environment

  • Previous experience in a customer service based role

  • Process and detail orientated with excellent organisational skills

  • Strong inter-personal and excellent communication skills with the ability to influence

  • Ability to work as part of a team

  • An enthusiastic ambassador of change who makes suggestions for improvement

  • Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded



  • Fantastic holiday benefits including discounts and special offers 
  • Discretionary Bonus Scheme
  • Private Medical Insurance
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Pension scheme and life assurance 


We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.


We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA


If you require any further information regarding this opportunity, please email

Do you have any questions regarding this job offer? Get in touch!

Airline Talent Acquisition Team


Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.