Port Operations Executive Spain, Portugal & Gibraltar

  • Barcelona, Spain

  • 13763

  • Cruise

  • Permanent

  • Full Time

  • 40 hours


Joining the TUI Destination Experiences Port Operations Team as Executive, you will ensure an excellent service to our cruise line clients by monitoring the quality of service offered and act as the escalation point for Cruise Lines & Port Authorities for all operations matters in all the ports of Spain, Portugal & Gibraltar. 

There are many ways for you to get involved: 


  • A point of contact for cruise lines, ships, ports, sub-agents for all Port Operations related matters
  • Docking reservations and modifications through all subagents and SOLPORT
  • Preparation of the official documentation needed for the Cruise lines in order to obtain discounts, etc.
  • Ensure current legislation regarding all port-related matters are communicated in a timely manner to all clients and operational teams (i.e. security/immigration)
  • Attention, settlement and registration of incidents
  • Attention and follow up of incidences succeed in the ports where we use sub-agencies
  • To control, open and follow up logistics files within the area
  • To review existing setup and contracts to maximize revenue opportunities
  • To develop existing operations and invoicing tools to ensure maximum potential is used to facilitate the operations & administrative workload

There is more than one way to the perfect fit – here are some of the ideal things: 


  • Excellent knowledge of the English and Spanish language both written and oral 
  • Good office administration and organizational skills with a keen eye for attention to detail
  • Knowledge of Microsoft Office programs
  • Excellent communication skills
  • Orientation to results and customer-obsessed
  • Pro-activeness and natural problem solver
  • Ability to analyse and resolve problems
  • Available to travel if required
  • Experience in ship operations will be a plus
  • The position will be subject to the right to work in the country, specifically in the Barcelona Office


  • Being a valuable team member of TUI, the No.1 global and socially aware travel company
  • Competitive salary and benefits for both flexible and locally contracted employees
  • TUI DX operate in 115 destinations offering more career opportunities than any other travel company
  • Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes
  • Discount on TUI shares after six months’ employment
  • Exclusive excursion, hospitality and accommodation discounts


TUI Destination Experiences, or TUI DX for short, is the world’s leading provider of destination experiences. With 9,000 diverse employees in 49 countries and head office locations including Palma de Mallorca, Luton and Hannover. TUI DX offers 14 million guests a portfolio of excursions, activities, tours, transfers and guest services. Our subsidiaries include Intercruises, the leading global cruise handling company and Musement, one of the leading online platforms in the Tours & Activities market.

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit www.careers.tuigroup.com 


Do you have any questions regarding this job offer? Get in touch!

Georgia Waters

Phone: +34 971 709 177