For TUI Group IT we are seeking with immediate effect a: IT Business Analyst – Airline Operations (m/f/d).

Domain: Aviation IT, Airline Operations IT

HOW YOU WILL MAKE AN IMPACT – There are many ways for you to get involved:

The Business Analyst is responsible for supporting and advising business partners on requirements analysis, process optimisation and implementation of IT-solutions.

• Responsible for the coordination and development of business processes and requirements in close collaboration with business partners and stakeholders;
• Responsible for process analysis and preparation of proposals for business processes to be implemented and mapped to IT-systems;
• Support business partners in prioritising requirements of the product backlog;
• Responsible for passing on requirements, information and tasks to IT-Developers and Product Owner;
• Create transparency on development efforts and costs for proposed application changes;
• Support application design/ application IT-architecture development;
• Coordinate the mapping of process/ technical requirements with external providers;
• Support IT-Developers in further product development;
• Responsible for testing of developed solutions and coordination of user tests;
• Second-level support for IT-applications and handling of IT-incidents;
• Ensure documentation of incidents, application set-up, business processes and BCM cases;
• Handle documentation, knowledge transfer and monitoring for system processes and interfaces.

WHAT YOU WILL BRING – There is more than one way  tothe perfect fit:

• Degree in technical or business studies or a comparable qualification;

• Profound experience in the design of IT-systems and in requirements management, ideally in the airline or tourism environment;

• Experience in process and project management;

• Ability to explain complex IT-solutions to non-technical stakeholders and businesspartners, communicate requirements and specify these on a technical level;

• High-level quality awareness;

• Very strong communication skills working in interdisciplinary teams with advanced moderation and presentation techniques;

• Good and assured negotiator with external and internal partners; 

• Business fluent English mandatory, German or Dutch desirable;

• System software expertise: MS Office, Jira, Confluence, AWS cloud solutions, understanding of IT-architecture concepts, programming skills (e.g. C#, SQL,.NET) desirable.

We encourage people with disabilities to apply.

TUI AND YOU