Service Operations Manager Acco Sourcing (m/w/d)

  • Flexible

    Hanover, Germany

    Luton, United Kingdom

    Enschede, Netherlands

    Brussels, Belgium

  • 54161

  • Digital & Technology

  • Permanent

  • Full Time

  • Depending on local agreements / Abhängig von lokal

*The position is based in Hanover / Germany, but can also be managed remotley from another city in Germany or from one of our EU / UK locations.

*Feel free to apply in English or German.*



  • Manage major incidents, which includes communicating to stakeholders, running post-mortems and working together with other SOMs across TUI
  • Be an Incident Commander for TRIPS (incl. taking on-call shifts for out of business hours), for which you will have an overall view on the TRIPS architecture also beyond Acco Sourcing
  • Manage outsourced 24/7 support (at an organizational & contractual level)
  • Promote continuous improvement with and within the teams, for both incident and change management processes
  • Drive and co-ordinate central non-functional requirements across Acco Sourcing’s sub-services (e.g. for Security, API, DevOps or Cloud standards)
  • Have a solid technical understanding of the application landscape and data flows in Acco Sourcing and adjacent TRIPS Services
    Understand the corresponding business functionalities
  • Design, agree & report SLAs and KPIs for operational performance
  • Help solving internal and external audit findings



  • Understanding of DevSecOps ways of working and standards
  • Technical Know-How in IT Security and AWS  
  • Familiarity with agile development principles
  • Strong experience in problem management and good problem-solving skills
  • Very good communication skills to senior management
  • Good networking skills within and beyond the team
  • Experience of establishing and maintaining KPIs/SLAs as well as of standardizing procedures across multiple teams
  • Fluent written and spoken English & German
  • A culture of service excellence   


  • Employment with the world’s leading tourism group
  • Working with international colleagues having various backgrounds, skillsets and knowledge
  • Attractive compensation package
  • Generous holiday entitlement & holiday discounts
  • Flexible working environment
  • International career and development opportunities


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.


Do you have any questions regarding this job offer? Get in touch!

Christine Bertram


Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.