Sales Advisor, Stockton

  • Stockton-on-Tees, United Kingdom

  • 58742

  • Contact Centres

  • Permanent

  • Full Time or Part Time

  • Various

As a Sales Advisor you will be taking inbound sales calls generated from our retail and TUI websites. You will put our customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life.


Due to the COVID-19 pandemic our ways of working are a bit different just now with most of our colleagues working from home. Many colleagues worked from home at least a couple of days a week before the current situation, as looking after our colleague’s welfare is important to us. It’s very likely this role will begin with you being based at home, there will be lots of opportunities to connect with your colleagues via technology, however, you must be prepared to work onsite when required.




  • Using your knowledge and experience, you will provide a professional and personalised service promoting sales and outstanding customer service.
  • You will understand our customers and use your sales techniques to recommend the perfect holidays, creating sales and revenue while booking the perfect holidays for our customers.
  • You will use your personality and drive to meet and where possible exceed set targets whilst ensuring excellent customer satisfaction.
  • You will inspire, respect and support your colleagues helping to create a great place to work and a team culture



  • A customer driven and positive individual with a passion for delivering sales and service
  • Confident and fun personality with a strong commitment to achieve targets and overcome challenges
  • Travel sales & service background essential
  • Always displays positive behaviours, proactively looking for ways to improve your knowledge to exceed targets
  • Strong communication skills, both verbal and written
  • Flexible to work shifts across our 7day operation, in line with customer demand
  • Willing to adapt to regular business change and new technology
  • Good mathematical ability



  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ 
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Pension scheme and life assurance


TUI is the UK’s largest tour operator, our key brands include TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 6 million customers each year.  We’re on a journey towards a more digital, connected and integrated future. But we haven’t arrived there yet.  We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives and it’s our unique colleagues that will shape the future of travel. 

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit