Station Account Manager

  • Luton, United Kingdom

    Zaventem, Belgium

    Rijswijk, Netherlands

    Hanover, Germany

    Stockholm, Sweden

  • 61301

  • Aviation

  • Permanent

  • Full Time

  • 37.5

The way we work across TUI Airline is changing. The main goal of Ground Operations is the delivery of a consistent airport customer experience, proposition and service, developing compliant and consistent operating processes and procedures via third party delivery in all home bases and outstations.

This role will include On-Call and Emergency Response (ERP) duties.

This role may be based in Luton, Zaventem, Rijswijk, Hannover or Stockholm.

Applications close 2nd December 2021



  • Manage and implement the delivery of safe, compliant, efficient, consistent and customer focused Ground Operations processes and activities for all airports in your dedicated region
  • Be responsible for managing relationships with third-party suppliers, Airport Authorities and government agencies at airports on a day to day basis
  • Conduct the performance management of GO activities/daily operations at airports (and 3rd parties)
  • Responsible for the delivery of operational SLAs and KPIs through third party suppliers, by undertaking daily checks and execute regular quality assurance performance reviews to educate suppliers and identify opportunities for change and improvement 
  • Ensure ground service suppliers deliver consistent and common TUI Ground Operations services and procedures to all relevant internal departments (pilots, cabin crew, local ops, 24/7 customer care, tour operators)
  • Review all Ground Operations activities to ensure that they are compliant with authority requirements
  • Contribute ideas and be involved in the delivery of new product initiatives and concepts at airports. You’ll support this by ensuring that consistent customer experience and service is delivered to passengers as defined by the local airline customer experience teams
  • Involvement in the implementation of ‘digitalised’ Ground Operations services in airports



  • Significant experience in aviation ground handling 
  • Experience within and knowledge of cargo operations within an aviation environment would be advantageous
  • Understanding of Human Factors within the ground handling environment
  • Project management experience in a ground operations environment
  • Experience in the management of third-party suppliers focused on achieving required performance with the ability to stimulate and generate continuous improvement 
  • Ability to think commercially and operationally whilst ensuring full regulatory compliance is achieved and maintained 
  • Demonstrable ability to clearly articulate concepts and arguments verbally and in written documentation 
  • Ability to audit and check for compliance of in scope processes and in the event of any compliance breaches to be able to successfully investigate and resolve 
  • Certification in a selection of ground handling procedures and regulations is highly desirable



  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Excellent rates with foreign exchange
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Private Medical Insurance, single cover with option to add dependants
  • Permanent Health Insurance
  • Pension scheme and life assurance


​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.