Holiday Advisor

  • Dublin, Ireland

  • 61745

  • Contact Centres

  • Permanent

  • Full Time

  • 37.5


**Closing date is 5th December**

As a Holiday Advisor you will deliver a high quality sales & service to both Travel Agents’ and direct Customers prior to holiday departure by contact channel of their choice; delivering sales, through service, of our products to enhance the holiday experience of all of our customers.



  • Provide support to travel agents & direct/web customers, making & amending bookings, and answering general queries relating to our programme.
  • Upselling ancillaries associated with the holiday and take/chase payments, where necessary.
  • Ability to resolve customer queries/complaints quickly, professionally and confidently, at all times aiming for a one-call resolution, in as much as it is possible.
  • Confident in multi-tasking and be able to fulfil all functional aspects of the Sales & Distribution division.
  • Work in conjunction with colleagues from relevant departments (in Ireland, the UK, resort and off-shore), to support other areas of the business in a variety of ways and to take on project work, as and when required.



  • Travel Agent or Call Centre experience will be highly regarded
  • Experience of working in a results-driven environment to achieve stretching personal targets
  • Excellent customer service and communication skills
  • Sales skills desirable
  • Self-motivated and able to work under pressure
  • Amadeus Experience
  • PC Literate
  • Able to work flexible hours across the call centre opening hours 9-6pm including weekends on an annualised hour’s basis



  • Fantastic holiday benefits including discounts and special offers
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Pension scheme and life assurance.


​​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA


If you require any further information regarding this opportunity, please email 

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.