Holiday Advisor

  • Dublin, Ireland

  • 61745

  • Contact Centres

  • Permanent

  • Full Time

  • 37.5

 

**Closing date is 5th December**

As a Holiday Advisor you will deliver a high quality sales & service to both Travel Agents’ and direct Customers prior to holiday departure by contact channel of their choice; delivering sales, through service, of our products to enhance the holiday experience of all of our customers.

 

ABOUT THE JOB
 

  • Provide support to travel agents & direct/web customers, making & amending bookings, and answering general queries relating to our programme.
  • Upselling ancillaries associated with the holiday and take/chase payments, where necessary.
  • Ability to resolve customer queries/complaints quickly, professionally and confidently, at all times aiming for a one-call resolution, in as much as it is possible.
  • Confident in multi-tasking and be able to fulfil all functional aspects of the Sales & Distribution division.
  • Work in conjunction with colleagues from relevant departments (in Ireland, the UK, resort and off-shore), to support other areas of the business in a variety of ways and to take on project work, as and when required.

 

ABOUT YOU
 

  • Travel Agent or Call Centre experience will be highly regarded
  • Experience of working in a results-driven environment to achieve stretching personal targets
  • Excellent customer service and communication skills
  • Sales skills desirable
  • Self-motivated and able to work under pressure
  • Amadeus Experience
  • PC Literate
  • Able to work flexible hours across the call centre opening hours 9-6pm including weekends on an annualised hour’s basis

ABOUT OUR OFFER

 

  • Fantastic holiday benefits including discounts and special offers
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Pension scheme and life assurance.

 

​​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

 

If you require any further information regarding this opportunity, please email careers@tui.co.uk 

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.