TUI Booking Changes Agent | English and Turkish speaking | Local Residents

  • Palma, Spain

  • 71003

  • Contact Centres

  • Locally employed contract

  • Full Time

  • Summer 2022


Joining the TUI Business Support team as Business Support Executive, you will assist with administrative support to the Business Support department, Service Delivery Teams and business partners in the assigned destinations of TUI, to provide a high level of service for internal and external customers. Full time role working on 5/2 shift pattern, covering bank holidays and working weekends as part of the wider team.

This position is 90% working from home for summer 2022, with just training period and occasional meetings in the office.




•    Working closely with colleagues in TXC and worldwide within TUI destinations, to provide excellent administrative support for all tasks within remit 
•    Reviewing cases relating to booking issues and providing support to our TXC and destination reps with changes/extensions/curtailments
•    Checking availability and calculating costs for our in resort guests, who wish to amend their booking
•    Providing transfer information digitally to our guests
•    Maintaining business relationships, communicating effectively and proposing improvements of any identified issues or processes
•    General admin tasks to support where necessary
•    Meeting deadlines and hitting targets



•    Strong administration skills
•    Ability to use MS Office tools such as Word, Outlook and Excel 
•    Someone with proven numeric skills and ability to calculate price variations (will be tested)
•    Methodical, organised approach towards the completion of the assigned tasks  
•    Good communication skills 
•    Excellent level of English both written and verbal
•    Efficient worker who pays attention to detail
•    Friendly approach and good team player
•    Digitally intelligent and learns new systems and technology quickly
•    Fast paced and not afraid of change




  • Competitive salary and benefits 
  • An option for a hybrid working policy from home and office after a qualifying period  
  • We offer excellent career opportunities, free language lessons, learning weeks and development programs  
  • Option for private health insurance when permanently employed 


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.  


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