Airline Operations Controller - Fixed Term Contract

  • Luton, United Kingdom

  • 77761

  • Airline

  • Fixed term

  • Full Time

  • 37.5

This is an exciting time in TUI Aviation where we have created a TUI Group Operations Control Centre (TOCC) with accountability for the operational planning and 24/7 delivery and control of airline operations in the operational control window:
Using  key systems, your  role will be monitoring and coordinating the status of flights across the TUI Group fleet to ensure we are aware of where our aircraft are at all times, maintaining the highest safety standards whilst delivering the flying programme. You will report directly to the TOCC Operations Duty Manager to provide support and solutions when there is disruption to the normal operation, as well as liaising closely with internal colleagues within the TOCC in the Crewing, Customer and Engineering teams, and external colleagues such as our Group Operations Centre in Hannover and our service partners and providers across the TUI network.
As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift based. Covering a combination of day (7am – 7pm) and night (7pm – 7am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements). 

This opportunity is being offered on a 12 month Fixed Term Contract basis

Applications close 24 July 2022


  • Maintain a watch on weather, monitoring and advising on major weather features which affect or are likely to affect aircraft operations, (e.g. winds, precipitation, icing conditions, visibility, thunderstorms, tropical storms of any kind and other associated weather phenomena). Analysing and interpreting current weather situations by using standards FT (Forecast Terminal), FC (Forecast Current), SA and SIGMETs (Significant Meteorological Information)
  • Focus on air traffic analysis and briefing. Have a working knowledge of Eurocontrol Network Operations Portal (NOP) and understanding of Air traffic Flow Management, slot allocation and route structure usage. Be able to consider the industry publications, documents, information and messages
  • Remain familiar with the flights and routes flown across the group airlines to ensure you can effectively communicate with flight dispatch including ensuring that pertinent MEL/CDL (Minimum Equipment List/Critical Deviation List) items are communicated as required
  • Consider airline cost analysis; operating and indirect costs, fuel, operations, EU261 (Flight Delay / Denied Boarding Compensation) and passenger welfare in every decision you make and support with statistics and accurate reporting as required to ensure the continued close management of such costs
  • Maintain an up to date knowledge of airports utilised across the group airlines to ensure you can effecively evaluate airport entry requirements (night ban, noise-abatement, runway conditions) supporting any required changes to the flying programme
  • Develop understanding and consideration of airport slot availability, liaising with TUI scheduling teams on a regular basis, as well as maintaining slot portfolios based on company and industry standard IATA guidelines 
  • Develop and maintain an understanding of considerations specific to the operations of each TUI airline including localised aviation infrastructure constraints, national or company regulatory differences, employee agreement parameters, customer profile and service expectations, and consider these factors and nuances in all operational decision making
  • Work closely with the TOCC Operations Duty Manager to ensure optimum resolution of issues arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints across all airlines
  • Work as directed by the TOCC Operations Duty Manager to ensure focus on aspects of the flying programme and fleet operations of the TUI Aviation airlines
  • Support the effective and timely communication of any programme related information with internal and external stakeholders including GOC, Crewing, Engineering and Maintenance, Customer teams, Ground Handling Agent and service providers
  • Ensure that your knowledge of all TUI airlines’ Emergency Response Procedures remains up to date and that you are clear on your role in those procedures should they need to be implemented.


  • Experience within an airline operational environment preferable but not essential
  • Ability to stay calm and patient under pressure
  • Computer literate with understanding of Microsoft applications
  • Able to assimilate information, determine priorities and make decisions based on sound judgement
  • Knowledge of all relevant operational and customer service legislation in addition to standard airline operating procedural awareness
  • Good team player.




  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance.


TUI is the leading tourism business and our vision is to make travel experiences special. To fulfil this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.


At TUI, we know people are as diverse as the destinations we send our customers to. ​​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA


If you require any further information regarding this opportunity, please email

Do you have any questions regarding this job offer? Get in touch!

UK & I Head Office Talent Acquisition Team


Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.