TUI Contact Centre Agent | Scandinavian or Finnish Speaking | Remotely | Local residents

Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents working from Spain for our Contact Centre remotely. As the friendly voice of TUI – you will use every single contact as an opportunity to make our guests smile and ‘live happy’.

Possibility to start in September – October – November or December

 
This job offers a local Spanish contract and to apply you should live or have residency in Spain. If you live in Europe and would like to work abroad – please search for our ‘flexible’ jobs.

ABOUT THE JOB

• When guests contact us 24/7 from around the world on holiday – you will be the one to listen and respond.
• By phone, chat or email you will genuinely care and immediately reassure your guests they are in safe hands.
• It all starts with you uncovering their needs and matching them with the right service solution and/or sales opportunities.
• You could be answering questions – calling guests to sell our incredible Trips & Activities – providing simple friendly service – troubleshooting more complex problems or assisting our traditional guests with any technical support they may need.
• You will be able to monitor and celebrate success with regular performance updates for sales and service results and for how well you have ‘solved on the spot’. 
• With each guest contact you have it will soon become clear – it really is you that can make a difference and help our guests to smile.

If you love travel and all the things that our amazing holiday destinations can offer – you will probably be great at sharing that passion with our guests on holiday. 

 
ABOUT YOU

• You are a true people person – confident communicating and/or selling to international guests.
• Efficient & organized – a problem solver, multitasker and good listener who stays calm under pressure. 
• You can quickly learn – about the job, about all the modern technology needed to do it and all about our incredible products & services. 
• Strong verbal & written in one of the following languages: Swedish, Danish, Norwegian or Finnish + communicational English 
• Able to work flexible shift patterns including rotating daytime and occasional night shifts.
• Finally … you will be proud to represent our ‘TUI Smile’ at all times.

ABOUT OUR OFFER 

• Competitive salary + commission + additional payments for any night shifts and bank holidays.
• Working remotely, Part-time or Fulltime.
• Will work on a 6 day working shift pattern and have 3 consecutive days off.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons. 
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Access to the “TUI Club de Benefits” with multiple discounts on products and services in Spain
• Get involved with charity and sustainability initiatives like the TUI Care Foundation.
• Local permanent contracts offered.
• Multiple permanent career development opportunities available.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. 
 

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