Customer Service & Sales Lead

  • Copenhagen, Denmark

  • 57322

  • Contact Centres

  • Fixed term

  • Full Time

  • 37

** The closing date for applications is 31 October 2021 and the placement of the role will be based in Copenhagen. This position is a temporary cover during 12 months**


We at TUI understand that you have dreams and goals outside of work and of course we want to be involved and support in realizing these. This has led us to now have a very exciting job available for 1 year when our colleague goes out and travels the world.


In the role as Cs & s Lead, you have an overall responsibility that the department achieves its goals in sales, service and efficiency. Together with the customer service team in our Nordic countries, you will pursue service, sales and additional sales to the best possible extent. For us, it is important that you have several years of documented leadership with you, as team leaders in Denmark and Finland will report directly to you.



  • Implement CSS strategy (Nordic & Group) through communication & operational management & leadership.
  • Lead Team Leaders and Team Coaches, ensure the right balance and tools to secure highest engagement and performance.
  • Motivate and secure highest degree of Engagement and right balance between service and sales.
  • Secure best customer service and sales attitude and maximize ancillary revenue sales in all customer contacts.
  • Deliver availability to all of our customer contacts, maintaining the cost and FTE –level.
  • Deliver airport service on demand
  • Deliver SoMe reactive response according to KPIs
  • Create (and update) remuneration model supporting the strategy




  • Experienced manager for a large group of people
  • Service delivery experience
  • Knowledge from a key role within a call center 
  • Change management skills & communicative competence
  • Operational leadership skills with focus on driving for results
  • People leadership skills with focus on customer & motivation
  • English & Scandinavian language



  • Great location and offices tailored to a social hybrid style of working
  • An international work environment and excellent career development opportunities
  • Awesome travel discounts
  • “TUI Workwide” means you can work from anywhere in the world


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

We are looking forward to receiving your application and meeting you!