(Senior) Business Analyst (m/f/d)

  • Flexible

    Hanover, Germany

    Luton, United Kingdom

    Zaventem, Belgium

    Rijswijk, Netherlands

  • 85801

  • Digital & Technology

  • Fixed term

  • Full Time

  • Depends on local regulations

*The position can be managed remotely from another city in Germany or from one of our EU / UK locations.

*The position is initially limited to 2 years

The Senior Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving.  Working within a fast-paced agile environment, the Senior Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.



  • IT-ownership of applications and systems for cockpit and cabin crews;
  • Coordination and further development of technical requirements for business processes with business partners, stakeholders and service providers;
  • Process analysis and active creation of proposals for the business processes to be implemented and their mapping in IT systems;
  • Ensure aligned and efficient IT processes across all 5 airlines within TUI Airline;
  • Plan and control the new and further development of Flight Operations IT applications / plan, manage and control release tests as well as release rollouts;
  • Monitor and investigate on how upcoming IT technologies can be applied beneficially 
  • Analyze and process support requests for 2nd level support together with IT service providers
  • Create business cases for investments or to analyze options for action



  • Excellent analytical skills and commercial acumen; adept at understanding complex problems and communicating findings to technical and non-technical stakeholders;
  • Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure;
  • Experience in working across multiple complex products/services/system domains;
  • Deep knowledge in and extensive experience with creating, analysing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied;
  • A good understanding of agile/lean software (especially Atlassian) delivery methodology, tools and techniques and the software development lifecycle including knowledge of Scrum and Kanban;
  • Languages: English business fluent.



  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.  
  • Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: newWork@TUI (hybrid working) & TUI Workwide (Working from abroad)  
  • Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.  
  • Personal benefits: We offer attractive remuneration with holiday bonus, generous travel benefits, extensive health & wellbeing offers and much more.  


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

Do you have any questions regarding this job offer? Get in touch!

Christine Bertram

Email: christine.bertram@tui.com

Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.