Operations & Delivery Support Agent

  • Southampton, United Kingdom

  • 59103

  • Business Support & Operations

  • Permanent

  • Full Time

  • 37.5


A unique opportunity to join the leading international travel business as a Operations & Delivery Support Agent, you are responsible for communicating booking updates with our suppliers and operational management of pre-agreed Cruise Ship port calls as required in order to ensure the smooth operation of shore excursion operations and the complete satisfaction of our cruise passengers.


  • Updating and confirmation of all services with suppliers in relations to services/products required for our excursion operations – transport, venues, guides, staffing and all other services as required by the client
  • Preparation of all operational paperwork as required
  • Responsibility for successful operational delivery of port calls in situ at the pier
  • Supervision of Pier Dispatch Assistant’s in situ at the pier
  • Emergency point of contact during Cruise Ship operations
  • When required keep in contact with clients on-board staff, in particular the shore excursions teams, in order to review, update and agree final requirements in respect of tour services offered to our clients
  • Handling of all administrative tasks related to the role
  • Creation of profitability reports and preparation/distribution of invoices for all services provided (including abort call notification & invoices) 


  • Degree education preferable but not essential
  • Previous experience in administration, supplier and customer management
  • Ability to use MS Office tools such as Word, Outlook and Excel 
  • Highly organized and methodical person independently and in teamwork
  • Flexibility in working hours and days  
  • Previous experience with Shore Excursions is advantageous
  • Good communication skills essential 
  • Excellent level of English, both written and verbal. Any additional language advantageous



  • Being a valuable team member of TUI, the No.1 global and socially aware travel company
  • Competitive salary and benefits 
  • TUI Musement operate in over 115 destinations offering more career opportunities than any other travel company
  • Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes


TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.


In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.


If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com 


#TUIjobs #TUIMusement