Preflight Customer Logistics Executive

  • Luton, United Kingdom

  • 67541

  • Product & Yield

  • Permanent

  • Full Time

  • 37.5


Joining the Holiday Change Pre-Flight Customer Logistic Team as a Pre-Flight Customer Logistics Executive, your role will be to ensure that our customers’ journey and experience is seamless throughout our Airport network. You will be responsible for the Pre-Flight Operation covering a number of key airline functions and processes related to all aspects of pre-departure booking integration issues, including error queue management, operational reseating changes and catering requirements.  Holiday Change Pre-Flight Customer Logistics is responsible for managing changes that impact customer bookings and/or catering issues. When things don’t go to plan, you’ll be accountable for making sure that each booking is fixed so that customers are able to manage their booking and check-in online without any issues, as well as ensuring the correct levels of catering are delivered and the operation is running smoothly.  This role is an exciting opportunity with a huge level of activity, working with multiple business areas. 


The closing date for applications is 21st January.


  • Responsible for monitoring and maintaining passenger data ensuring that it is accurate and precise ready for when check-in opens.

  • Offer ongoing support to our Systems Testing Team, our UK and Overseas Contact Centre’s, our Trading and Planning department as well as our Operations Centre dealing with a variation of operational changes.

  • Assist with the testing and implementation of future IT systems.

  • Ensure excellent customer service delivery in accordance with departmental standards and targets, recognising the importance of this area in the provision of excellent service to our customers, whilst being able to demonstrate excellent communication and interpersonal skills.

  • Hit daily productivity targets in terms of flight Queue management, airport reports and catering production deadlines requirements across all TUI Airways Fleet with high degree of accuracy and complete team logs and task lists on a daily basis.

  • Liaise with our internal and external customers on a daily basis providing high-quality service at all times.



  • Excellent analytic and problem-solving skills
  • Great attention to accuracy and detail 
  • Highly motivated, determined and organised individual 
  • Ability to work under pressure in a target/deadline driven environment with a can-do attitude 
  • Very efficient with the ability to prioritise yet consistently deliver with great attention to detail
  • Planning and organising skills 
  • Ability to take direction from all levels to deliver accurate and precise quality of work
  • A desire to impress and influence both our internal and external customer with a positive can-do approach 


Please be advised you will be required to work shiftwork 5 shifts over 7 days including two weekends a month




  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance.


​​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA


If you require any further information regarding this opportunity, please email 

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Do you have any questions regarding this job offer? Get in touch!

UK & I Head Office Talent Acquisition Team


Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.