Traffic Agent

Join our global TUI Musement Team in Guanacaste, Costa Rica. Your mission will be to organize transportation planning and daily reservations for transportation services, manage any other customer queries and ensure all operational aspects of transfer reservations are covered and running smoothly for our guests. Working with English-speaking colleagues, and customers over the phone or in person, via email and striving to provide excellent customer service.

This is a locally employed position. You must have the right to live and work in Costa Rica before applying.

ABOUT OUR OFFER 

• A job at TUI offers more than your basic salary which already starts at $6,600,000.00 CRC  gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.   
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• An experienced individual in the tourism business. Someone with strong knowledge and understanding of the Tour Operation Industry. Experience in a similar role or any administrative career background is advantageous.
• Microsoft Office knowledge and ease of technology are a must.
• Excellent communication skills, both verbal and written, in Spanish & English are a must.
• A proactive professional with a clear focus on quality and efficiency. Very organized, with the ability to work independently and in a team.
• A talented professional, team player who wants to learn, grow, and drive their career.
• Easily adapts to a variety of changes to ways of working and quickly learns a new skill.

ABOUT THE JOB

• Organize and ensure the correct logistic of transportation services in Costa Rica (Hotels-Airports several destinations in Costa Rica).
• Process any cancellations, and manage queries regarding pick-up times, timetables, and prices.
• Make transportation quotes for the reservations and quotes department before clients arrive in the country.
• Guest support in destination and logistic emergency resolution by company-assigned cellphone, and email.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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