TUI Service Support Rep | Czech Speaking

Calling all tourism pros based in Türkiye!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Rep. If you have the right to work in Türkiye and speak English and Czech language, then keep on reading!  

ABOUT OUR OFFER

• A job at TUI offers a salary.package that starts at 27.325 TL net per month.
• A company iPad & uniform are of course standard. 
• Work week of 45 hours with minimum 1.5 days off.
• Meal allowance with Multinet card.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.    
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.   
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.  

ABOUT THE JOB 

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one. 
• Engage with guests from around the world to identify their needs and offer tailored recommendations. 
• Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed. 
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture. 
• Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.

ABOUT YOU 

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences. 
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services. 
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
• Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly. 
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience. 
• Fully conversational in English and Czech. Depending on the role you need to hold a valid driving license. 

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. 

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