Service Desk Agent
TUI Group is the world’s number one integrated tourism business. Colleague Compute is a global team within TUI technology responsible for effective delivery of all the common IT services our colleagues need to provide excellent service to our customers. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.
At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
We are looking for a talented and dedicated Service Desk Agent to join the newly formed Colleague Compute technology organisation which provides everything, from IT Service Desk capabilities to IT device management and Collaboration services, to our colleagues. The Service Desk Agent is responsible for conducting efficient 1st and 2nd level IT support, analysing and resolving end-user IT issues via telephone, a common ticket system, chat, via e-mail or on-site. Other challenges are testing and acceptance of system applications, user support/training and implement and improve services including automation and robotics for end-user support. He/she also handles documenting and developing the processes for assigned applications.
ABOUT THE JOB
- Conduct training on new or changed applications. Create and up-date manuals and user instructions for existing and new applications. Document existing process flows for supervised applications, hardware and software.
- Analysing and resolving 1st and 2nd line incidents. Undertake reactive and proactive investigation of unknown causes of actual and potential disruptions and manage remediation
- Provide on-site and/or remote hardware, software and application support if required.
- In the event of a failure or fault, coordinate (including technical guidance) and monitor all activities necessary for restoring the quality of service (prioritisation, assignment/release, completion).
- Process and recommend sustainable solutions for one-off and recurring incidents (analysis, concept, coordination, control, commissioning, budgeting).
- Perform manual and automated tests to ensure quality. Independently create test plans and test cases - concrete instructions .
- Advise and support the user in all matters related to the use of the supervised applications, hardware and software. Identify and solve interface problems within sub-processes and prepare appropriate organisational regulations and propose process-optimising measures in coordination with the process organiser.
- Participate in the definition and implementation of projects in the framework of the TUI project organisation.
- Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.
ABOUT YOU
- Vocational qualification as an IT systems clerk/technician, IT specialist or a degree in (business) computer science.
- Experience with systems that handle tourist core processes, production and distribution systems.
- Good professional experience and detailed knowledge of information and communication technologies in customer service desirable.
- Good understanding of system processes and contexts.
- Pronounced/high-level quality awareness.
- Very good organisational and problem-solving ability.
- Strong sense of responsibility, ability to work independently, willingness to take on responsibility.
- Good social and teamwork skills.
- Proactive.
- In possession of a valid driving licence B.
- Agile learner.
- Good communication skills in English (oral and written).
- Last but not least, a premium customer-oriented attitude and of course a lot of enthusiasm for resolving IT issues . You are the first point of contact for all IT issues.
ABOUT OUR OFFER
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Fantastic holiday benefits including discounts, special offers
- Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
- Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
- Development and career opportunities: We offer a wide range of digital training and international career opportunities.
- Additional benefits relevant to the local market that you'll be based in
At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here
If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.
Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.
#TUIJobs
Verwandte Inhalte
-
Deine Karriere bei TUI Bei TUI schaffen wir unvergessliche Erlebnisse. gal, ob du gerne in der Luft, am Boden oder auf See arbeitest, ob du ein erfahrener Profi oder frisch aus der Schule bist – du wirst deine neue Karriere in einem unserer großartigen Teams finden.
-
Über TUI Wir sind Teamplayer*innen. Urlaubstraum-Erfüller*innen. Reiseinnovator*innen. Wir sind TUI, ein weltweit führender Touristikkonzern, der Urlaubsträume für Menschen auf der ganzen Welt wahr werden lässt.
-
Das beste Team, wenn's um Reisen geht Wir sind ein führendes globales Reise- und Freizeitunternehmen, aber unser echtes Ziel ist es, unvergessliche Urlaubserlebnisse für alle unsere Kunden zu schaffen. Zusammen mit über 65.000 Kollegen sind wir das beste Team in der Reisebranche.
-
-
-
-
-
-
In den TUI-Unternehmensfunktionen arbeiten In den Unternehmensfunktionen von TUI dreht sich alles darum, unseren Gästen einen Spitzenurlaub zu ermöglichen. Hier kannst du wichtige Projekte anstoßen, finanzielle Ziele ins Visier nehmen oder unsere Mitarbeitenden auf ihrem Weg unterstützen.
-
Mit TUI auf Kreuzfahrt arbeiten Wir betreiben eine Flotte von 16 Kreuzfahrtschiffen und navigieren durch alle Herausforderungen, um unvergessliche Kreuzfahrterlebnisse zu schaffen, die unsere Gäste ein Leben lang in Erinnerung behalten werden.
-
Jobs im Ausland Starte mit uns deine Traumkarriere im Ausland. Es warten unvergessliche Erlebnisse auf dich. Egal, ob du das Abenteuer suchst oder schon an einem unserer Reiseziele lebst – wir können es kaum erwarten, dass du bei uns eincheckst.
-
Reisebüro und Call Center In unseren Reisebüros und Call Centern warten viele Karrieremöglichkeiten auf dich – Fernweh inklusive. Werde Teil der TUI-Familie und starte eine Karriere, die Urlauber*innenherzen höher schlagen lässt.
-
Globale Einstiegsprogramme Unsere Einstiegsprogramme gibt's rund um den Globus, und jeder Standort hat etwas anderes im Gepäck. Entdecke, was wir wo bieten.
-
Technik und Instandhaltung Ob es um die Beschaffung der nötigen Teile geht, die Einhaltung strenger Vorschriften oder um die Wartung – wir haben alles im Griff und tüfteln ständig daran, wie wir die Verfügbarkeit und Leistung unserer Flotte optimieren können.
-
Luftfahrt Starte deine Reise mit den TUI Airlines und entdecke eine Karriere über den Wolken. Unsere Crew sorgt dafür, dass jeder Urlaub mit einem Lächeln beginnt.
-
Ausbildung - Studium - Praktikum Hier findest du alle Informationen zu Ausbildung, dualem Studium, Schüler- oder studentischem Praktikum bei der TUI Group.
-
Ausbildung Kaufleute für Büromanagement
-
-
Ausbildung Dialogmarketing
-
Ausbildung E-Commerce
-
Ausbildung Fachinformatiker
-
Ausbildung Sport- und Fitnesskaufleute bei Robinson Hier findest du alle Informationen zu der Ausbildung für Sport- und Fitnesskaufleute bei Robinson.