Port Delivery Team Manager | New York

Join our Customer Operations Team in New York City, NY, as a Port Delivery Team Manager. In this role, you will play a pivotal part in ensuring seamless Port Operations, including Turnaround and Shorex services. You’ll be responsible for overseeing service delivery, managing staff, and coordinating all related logistics to guarantee a smooth and efficient operation.

About Intercruises Shoreside & Port Services:

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. We specialize in cruise ship handling services, supporting cruise lines in key destinations worldwide. Founded in 2003 with a single client at the Port of Barcelona, Intercruises Shoreside & Port Services has grown into a global leader in cruise ship handling, now offering services at key ports worldwide. Our journey of expansion has taken us to regions across Europe, Asia, the Americas, and beyond, cementing our position as the market leader in ground handling and port agency services for the cruise industry. Today, we are proud to deliver best-in-class service to cruise lines across the globe.

Key Responsibilities:

Lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams.
Ensure the appropriate level of staffing and resources to meet the specific needs of each operation.
Maintain clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities to facilitate operations.
Oversee and manage any operational incidents, ensuring minimal disruption to service delivery.
Handle last-minute operational changes at the pier, ensuring that suppliers are promptly informed and prepared.

Requirements:

• Proven ability to lead a team to achieve results.
• Comfortable driving change and adaptable to ambiguity or setbacks.
• Must hold or be eligible to obtain a valid TWIC card.
• Available to work weekends and holidays as required.
• Strong problem-solving skills with a proactive approach to improving processes and embracing digital solutions.
• Ability to manage multiple strategic priorities while overseeing daily logistics.
• Friendly, flexible, and professional demeanor.
• Excellent verbal and written communication skills in English.
• Valid driver’s license and access to a vehicle.

What We Offer:

• Competitive salary
• Company-paid life insurance
• 401K retirement plan with company match
• Paid time off and company-paid holidays
• Parental leave
• Medical, dental, and vision insurance with employee/employer contributions
• Flexible spending account
• Access to free learning platforms and language lessons for continued professional development.

Join Intercruises and become part of a dynamic, global team that thrives on delivering exceptional service and innovation in the cruise industry. Here, you’ll have the opportunity to lead, grow, and make a real impact while working in one of the most exciting sectors in travel. If you're passionate about operations, teamwork, and driving success in a fast-paced environment, we’d love to have you on board!

INTERCRUISES SHORESIDE & PORT SERVICES is an equal opportunity employer (EOE) and does not discriminate based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law.