O2C Front Office Agent

Joining our TUI Finance Global Business Services Team, you will be responsible for the collection, cash application and dispute process, this means claiming open client balances, managing incoming cash and client dispute treatment.

The role will be adverised until 11th April 2024.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB 

• Managing open client balances during the collection process
• Managing clients’ overdue balances
• Creating, updating, and reviewing dispute cases
• Managing inquiries from other departments regarding client accounts
• Regular accounts follow up

ABOUT YOU

• No previous experience required, we are looking for someone enthusiastic and eager to learn
• Strong problem-solving skills
• Competent decision-making skills – excellent commercial judgement
• Result focused with strong attention to detail
• Advanced English and Spanish language level, both spoken and written
• Strong Excel skills 
• Candidates with SAP experience will be advantageous

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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