O2C Contact Center Executive (Finance Call Center / German Costumer services)

Join our TUI Global Business Services Team in Sousse as  Order to Cash Contact Center Executive and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI. 

While applying for this position, please, attach your CV in German! This job is for German speakers only!

ABOUT THE JOB 

• Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, such as process feedback & inquiries in reaction to payment reminders, process requests to change payment method, provide payment overview upon request, change of master data
• Respond to credit card inquiries 
• Process and redeem vouchers
• Support collection service process
• Monitor and reconcile incoming payments 
• Support decision-making by providing ad-hoc reports as required

ABOUT YOU

• Excellent written and verbal communication skills, both in German and English. 
• Previous experience in the Order to Cash processes (O2C) or customer service roles preferred
• University degree in Accounting, Finance or Business advantageous
• Exceptional analytical skills
• Proficient in using MS Outlook and MS Excel
• Highly service oriented and responsive
• Working knowledge of SAP advantageous

ABOUT OUR OFFER

• Work location: This role is based in our office in Sousse, Novation city, Tunisia.
• Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
• Mobile working and flexible working hours: We believe that work is something you do, not somewhere you go. We encourage a healthy work-life balance with dynamic working environment. Flexible working schedule is 3 days in office, 2 days from home after 6 months of integration.
• Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
• Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit OUR DNA.