CMS Content Operations Lead - 8 Month FTC

Reporting into the CMS Operations Manager, you will manage the governance, user support and training for TUI Groups digital content CMS platform. 

Pivotal to the role is the ownership and maintenance of CMS user engagement. This includes liaising with appropriate stakeholders to ensure a continuous dialogue and interchange is in place concerning strategic and operational matters.

This role will be fundamental to the continuous improvement of CMS activities and content governance development; actively looking for opportunities to deliver efficiencies and content quality improvements via the monitoring and evaluation of quality governance reporting.  

Vital to this role is key communication between Content, SEO, Merchandising and digital teams, engaging in meeting our digital content needs with a focus on efficiency, market alignment and consistency to deliver excellent customer content experience and support conversion & traffic goals. 

Please note this role is being offered on an initial 8 Month Fixed Term Contract and the closing date for applications is : Sunday 17th November

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community. 

ABOUT THE JOB

As the CMS Content Operations Lead, you will work closely with source market content creation teams and product development teams as the voice of the content system business users, ensuring their requirements are 
understood and included in the planning execution and delivery phases.

You’ll be representing a broad mix of business users as you gather, influence and manage requirements across our Content, Digital and Merchandising teams, while managing stakeholders and both team and development priorities, ensuring effective and consistent communication is upheld at all times.

On a day-to-day basis you will work collaboratively across a variety of business areas to support our goals and provide guidance to your team in terms of the prioritisation of tasks and issues, keeping the customer forefront in your decision-making. Providing the ‘how’ behind CMS self service contact management, you will be delivering the governance and processes to ensure consistent management and customer journeys are maintained. 

Supportingthe CMS Operations Manager, you will be responsible for the delivery of clear guidelines, training, and control/audit requirements to protect the digital landscape across the global platform. Focusing on the customer, you are accountable for the monitoring of content life cycle, navigation, and success measures. 

You will head up a team of CMS Operations Executives whose roles are vital to capturing and driving the resolution of incidents, system configuration and defects affecting the CMS platform.  Working with both internal and external teams, they will provide impact analysis and detailed investigation to guarantee effective prioritisation. 

ABOUT YOU

• An ambitious individual with a good understanding of eCommerce and proven experience in an Operational and/or Managerial role. 
• Someone who is customer-centric and passionate about continuous improvement in order to drive a best-in-class digital customer experience.
• The capacity to manage your own time whilst motivating colleagues in a demanding, time-critical role and work comfortably within an environment of ambiguity and a high degree of complexity.
• Ability to engage stakeholders, influence behaviour and change opinions based on business knowledge and competence.
• Strong organisation skills with a great attention to detail and appreciation of auditing and reporting capability.
• Technical awareness of end-to-end IT systems which enable content process. Familiarity with current CMS/PIM systems i.e. Hybris, EPIC.
• Ability to lead and coach team members.
• Multilingual would be useful but no essential
  

From a workplace to a place to belong.  At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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