Airport Service Officer

As an Airport Service Officer, you will be responsible for managing the entire airport passenger journey including checking in TUI passengers and their luggage, ensuring safe and timely boarding and handling other self-handling tasks of the flights within  your shift. As the requirement of the role fits around our flying programme, shifts may start as early as 03:00 and finish around 18:00, but this may be subject to change. You should also expect to work weekends and public holidays as required. In this role, you’ll report to the Station Account Manager. This opportunity is being offered on a 6 month Fixed Term Contract basis.

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Coordination, support and monitoring of the Self-Handling activities for TUI flights.
• Ensuring a smooth handling process so that our flights can depart on time.
• Inspecting and verifying passenger documents, both at check-in and at boarding.
• Registering passenger information and travel documents in TUI’s departure control system.
• Delay management, helping passengers to find a solution quickly and efficiently.
• Ensuring support in the Lost & Found process.
• Selling airline tickets (e.g. for travelers who want to leave at the last minute).
• Answering our customers’ questions and help them in the best of your ability.
• Processing incoming requests, comments and problems related to sales, booking, and providing information in order to propose the most appropriate solution as quickly and correctly as possible.

ABOUT YOU

• Strong computer skills.

• Excellent interpersonal communication skills.
• High level of professionalism and responsibility.
• Flexibility – should be able to work 24/7.
• Strong problem-solving skills.
• Strong customer focus and commercial skills.
• Strong language skills: fluent in Dutch, French and English.

At TUI, as the leader within the travel industry, we’re ambitious to keep  looking ahead, seeking new ways to delight our customers and grow our business, while also providing the best environment for our colleagues.