Port Delivery Team Manager | Everglades, Florida

Join our Customer Operations Team in Port Everglades, FL as a Port Delivery Team Manager. As a Port Delivery Team Manager, you will be responsible for delivering smooth Port Operations (Turnaround & Shorex), overseeing the delivery of services, team & staff management, and all related logistics. Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world.

Please note you must already have the right to live and work in the United States before applying for this role.

ABOUT THE JOB

• Managing and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround & Shorex) that include constant collaboration and coordination between the team members.
• Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation.
• Responsible for developing and maintaining continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities.
• Work closely to the KAMs to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported.
• Oversees and manages operations incidents in the Port(s) and reviewing that there is no impact in the delivery of the operation.
• Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests.

ABOUT YOU

• High capacity to manage a team to deliver results.
• Is comfortable leading change and resilient to ambiguity or setbacks.
• Must hold or be eligible to hold a valid TWIC card.
• Must be available to work on weekends and/or holidays.
• Solve problems independently and/or make suggestions on how to improve ways of working & drive our digital culture.
• Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics.
• A genuinely helpful, flexible, and professional personality.
• Excellent communication skills, both verbal and written, in English.
• A full driver’s license and vehicle is a requirement for this role.

ABOUT OUR OFFER

• Competitive salary and benefits as standard
• Company paid Life Insurance
• 401K Retirement Plan with Company match
• Paid Time Off
• Company Paid Holidays
• Parental Leave
• Medical Insurance with employee/employer contribution
• Dental & Vision Insurance
• Flexible Spending Account

Intercruises is part of TUI Musement, a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets, and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.

We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources, and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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