Operations Agent - Transfer | Permanent Contract

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Dubrovnik.

You will be responsible for communicating booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

So if you have got the right to work in Croatia, live in Dubrovnik and speak Croatian and English, keep on reading!

ABOUT OUR OFFER 

• Competitive salary.
• Permanent contract.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.   
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Great organizational skills and ability to work in a fast-paced environment. 

• Are flexible to work in a TUI Office, or Airport and in a in a flexible manner (including different shifts Monday-Sunday) 

• Can solve problems independently and embrace our digital culture. 

• Easily adapts to a variety of changes to ways of working and quickly learns new skills. 

• A collaborative and great team player.  

• Excellent communication skills, both verbal and written in Croatian and in English is required for this role.

ABOUT THE JOB

• Coordinating change and replanning during daily operations for airport, and managing last minute bookings and amendments. 

• You will deliver information to the service delivery team and suppliers guaranteeing on-time services, whilst optimizing costs and load factor. 

• Ability to think quickly to replan, accordingly to vehicle availability. 

• First line of transfer support to the service delivery team. 

• Solving daily operational incidents relating to TUI Group package services including transfers, to guarantee that our Service Level Agreements are met. 

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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