Technical Business Analyst - Airline Booking Tools
TUI Group is the world’s number one integrated tourism business. Flight IT Domain is a global team within TUI technology responsible for providing Flight Services. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.
At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
We are looking for a talented and dedicated technical orientated enthusiast to join the Flight IT technology Team TUI Flight Fulfillment Services. We are providing customer flight service applications in order to handle voluntary and involuntary changes after flight booking. We are focusing on automation, providing a single B2B user interface and creating scalable solutions for the TUI Group.
The Technical Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Technical Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.
Become part of our team - applications open! This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!
ABOUT OUR OFFER
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Fantastic holiday benefits including discounts, special offers
- Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
- Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
- Development and career opportunities: We offer a wide range of digital training and international career opportunities.
- Additional benefits relevant to the local market that you'll be based in
ABOUT THE JOB
As a Technical Business Analyst, you are part of a cross-functional team that delivers Flight Fulfillment Services from conception to operation. You will collaborate with other business analysts of teams of our Flight Domain, architects, data analysts, business product owners, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner.
You’re responsible for evaluating solution options, consulting with stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services. You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets.
Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/ downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the business product owner and technology lead to prioritise and manage complex backlogs.
As a Technical Business Analyst you distil the needs of business and using your strong collaboration skills you support your team to deliver the best solutions to our customers’ needs. You are commercially astute, focusing on solving business problems in the best way.
You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others. You always drive for excellence, ownership and self-organisation at team and personal level. You love to learn and acquire new skills and keep up to date with latest developments in your focus areas. You’re an active member in the Business Analyst community.
Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.
ABOUT YOU
- Professional experience in a similar position. A degree in (business) informatics or another technical field is nice to have
- Experience working for a GDS, airline or travel company and a deep understanding of post booking processes is essential
- Experience with airline systems like New Skies, and GDS systems like Amadeus and Farelogix
- Familiar with tour operator and airline business systems like @comRes, Mercado, airCruiser and airQuest
- Strong knowledge of NDC, NDC-X, JSON, XML, CSV
- Good knowledge of API technologies like REST, SOAP and Postman
- Familiar with database queries (SQL)
- Experience with microservice architecture and AWS services is beneficial
- Strong analytical skills and commercial acumen. Able to communicate findings to technical and non-technical stakeholders
- Experience with requirements elicitation methods, and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming
- Experience creating, analyzing and validating detailed functional specifications and elements of systems design; including data rules, business rules or other detailed deliverables
- Demonstrable experience of creating user stories, epics and acceptance criteria/scenarios
- Proficient understanding of agile/lean software delivery methodology, tools and techniques, as well as the software development lifecycle
- High level of spoken and written English. Knowledge of German language is nice to have.
ABOUT OUR OFFER
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Fantastic holiday benefits including discounts, special offers
- Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
- Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
- Development and career opportunities: We offer a wide range of digital training and international career opportunities.
- Additional benefits relevant to the local market that you'll be based in
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.
-
Carrièregebieden | Jobs & Carrières bij TUI In onze TUI-carrièregebieden creëren we elke dag onvergetelijke ervaringen. Ontdek hier onze teams, wat ze doen en wie ze zijn.
-
Over TUI | Jobs & Carrières bij TUI Meer informatie over TUI. Wij zijn dé naam in wereldwijde reis- en vrijetijdsbelevingen die vakantiedromen waarmaakt.
-
Het beste team in de reiswereld | Jobs & Carrières bij TUI Voor ons betekent "Let's TUI it" samen uitdagingen aanpakken en oplossingen vinden met een mentaliteit van aanpakken. Zie hier wat ons het beste team in de reiswereld.
-
-
Impressum | Jobs & Carrières bij TUI Vind hier onze impressum.
-
Neem contact op | Jobs & Carrières bij TUI Hier vind je de recruitmentteams binnen TUI die je graag helpen met je vragen.
-
-
Cookieverklaring | Jobs & Carrières bij TUI Jouw privacy is belangrijk voor ons. Hier vind je alle informatie over wat cookies zijn, hoe we ze gebruiken en welke keuzes je hebt wat betreft cookies.
-
-
-
Kantoorfuncties Bij TUI draait alles in onze bedrijfsfuncties om het mogelijk maken van een topvakantie voor onze gasten. Hier kun je belangrijke projecten starten, financiële doelen nastreven of onze medewerkers ondersteunen op hun weg.
-
Cruises We hebben een vloot van 16 cruiseschepen en navigeren door alle uitdagingen heen om onvergetelijke cruise-ervaringen te creëren die onze gasten hun leven lang zullen herinneren.
-
Vacatures in Hotels en Bestemmingen Begin met ons je droomcarrière in het buitenland. Er wachten onvergetelijke ervaringen op je. Of je nu op zoek bent naar avontuur of al op een van onze bestemmingen woont – we kunnen niet wachten tot je bij ons incheckt.
-
Retail en Contact Centers Er wachten veel carrièremogelijkheden op je in onze reisbureaus en callcenters – inclusief reislust. Word onderdeel van de TUI-familie en start een carrière die de harten van vakantiegangers sneller laat kloppen.
-
Early Careers Onze startersprogramma's zijn wereldwijd beschikbaar, en elke locatie heeft iets unieks te bieden. Ontdek wat we waar aanbieden.
-
Engineering en Onderhoud Of het nu gaat om het verkrijgen van de benodigde onderdelen, het naleven van strenge voorschriften of het onderhoud – we hebben alles onder controle en werken voortdurend aan het optimaliseren van de beschikbaarheid en prestaties van onze vloot.
-
Airline Stap aan boord bij TUI Airline, waar passie vleugels krijgt. Ons diverse team vormt het kloppend hart van onvergetelijke reizen en zorgt ervoor dat elke vakantie van onze klanten begint met een glimlach.
-
Tech, Digital en Data Innovaties in de reisbranche? Ons tech-team is er mee bezig! Of je nu enthousiast bent over softwareontwikkeling, data-analyse, UX/UI-design of cyberveiligheid – bij TUI vind je het perfecte platform om je carrière te lanceren.
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
-
-
-
-
Come as you are We weten dat mensen net zo divers zijn als de bestemmingen waar we onze klanten naartoe sturen. Net zoals reizen gaat over op verkenning gaan, zijn wij op reis om onze werkcultuur inclusiever te maken. Zo doen we diversiteit en inclusie bij TUI…
-
-
Jij zou hier kunnen zijn!
Ontdek de locatieVragen over de baan?
Ik beantwoord ze graag online.
Email: laura.brown@tui.com
Let op: Alleen voor vragen. Aanvragen worden alleen online geaccepteerd.
Banen voor jou
-
Data AnalystMadrid, ESP, Milan, IT; Athens, GR; Oporto, PT; Flexible Rol bekijken
-
Data and ML EngineerMadrid, ESP, Milan, IT; Oporto, PT; Athens, GR; Flexible Rol bekijken
-
Information Security ManagerLisbon, PRT, Oporto, PT; Flexible Rol bekijken
-
Senior IT Solution ArchitectMadrid, ESP, Oporto, PT; Lisbon, PT; Barcelona, ES; Flexible Rol bekijken