Sales & Service Agent

We are expanding our team of sales agents, and are looking for people passionate about Sales, Holiday travels and Service. At our Customer Service Center, we do our upmost to help our customers to fulfill their holiday dreams, and we are now looking for Danish speaking salesperson to join our team. In this role, you need to be speaking Danish and be fluent in English, both verbal and written. 

It is important that you are flexible with a positive attitude, focusing on solutions rather than problems. We work with several different systems, so you need to be comfortable working on a computer, communicating with our customers via phone and chat.  

ABOUT OUR OFFER  

Personal benefits: Attractive remuneration, generous travel benefits, extensive health & well-being support, and more. 
Flexible working: We encourage a healthy work-life balance with a dynamic working environment. 
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions. 
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams 
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. 

ABOUT THE JOB 

Your daily tasks will be:

• Working efficiently towards achieving sales targets and other goals 

• Guide our customers to the perfect holiday experience  

• Upsell and offer additional TUI products to improve their holiday 

• Deliver personalized service via phone, chat and multimedia channels 

• Ensure excellent customer service and contribute to customer retention 

• Answering & solving customer questions in existing bookings 

• Handling changes before departure with a solution oriented approach 

ABOUT YOU 

• 2+ years of experience from sales, customer service or similar roles  

• Finished secondary school 

• Passionate about sales and motivated to drive continuous improvement in daily performance 

• Self-motivated to deliver personalized and professional customer service  

• Proficiency in both spoken and written Danish and English is required 

• Driven to support & help customers with sales in a personal way  

• Good problem-solving skills 

• Proficiency in more than one Nordic language is a plus 

• Previous experience in the travel industry is a plus 

• Prior background in handling digital and phone-based customer interactions is a plus