IT Change Manager/Agile Coach

TUI Group is the world’s number one integrated tourism business. Sourcing & Assets is a global team within TUI technology responsible for Master Data service. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands. 

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal. 

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.  

We are looking for a talented and dedicated enthusiast to join the newly formed Atcore Platforms & NR Dynamic domain to be the right-hand individual for the Domain Owner on facilitation of meetings and workshops.  Also main areas to capture and gather key improvements to support the teams across the domain to bring transparency and visibility to ways of working and to support growth of dynamic in the Northern Region, through automation and process improvements.  Our service supports the contracting, pricing & reservation service of TUI and also focusing on strategic programmes to support the vision of TUI expanding in the dynamic world.  

The IT Change Manager/ Agile Coach is a critical thinker with a keen eye for detail. Actively consulting with domain leadership team and stakeholders, probing to create and communicate a common understanding of the problem that needs solving.  Working within a fast-paced environment, the IT Change Manager/ Agile Coach thinks outside of the box, loves collaborating across teams and is a lifelong learner.  The successful individual will support in areas that need focus and improvement, while supporting management team.    

Become part of our team - applications open!  This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community. 

ABOUT THE JOB

• As an IT Change Manager/ Agile Coach, you will be working with your colleagues within the Domain’s Leadership Team focusing most of your energy on supporting Technology Leads working across the domain in multiple markets.
• You will use your deep knowledge of and hands on experience with a range of agile, lean and change management practices to help the Leadership and Team Leads to identify how they can further improve their working practices and processes, improve collaboration within and across Teams, and deliver more business value with increased quality and pace. 
• Being a passionate advocate of modern agile practices and thanks to your excellent facilitation and change management skills you will effectively engage with all levels of management, team leads and teams, developing a good understanding of their context and the challenges they are dealing with.
• As an experienced coach and a skilful influencer, you will collaborate closely with the Leadership and Team Leads and their teams to help them to experiment with new approaches, techniques, tools and ideas to achieve the agreed OKRs/goals.
• You will work closely with the End to End and Feature Owners at a Group level to support development of standards and practices for TUI Technology and also to drive adoption of common principles and processes within the Domain.  
• You adjust flexibly your style, attitude and overall approach based on the specific context, situation or priorities. You never come across as preachy or dogmatic, but you are always clear and vocal about what you believe in. You always drive for ownership and self-organisation at team level. 
• As a member of the domain-wide Leadership Team, your key responsibility is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported. Your success is tightly linked to your Leadership and Team Lead’s ability to empower their teams across the domain and to help them continuously increase their delivery, engineering and operational capabilities, quality and pace of delivery.  
• Working alongside a varied set of technology and business stakeholders, you support and drive new topics from initial idea to implementation, always looking for the quick wins for improvement.   
• You are commercially astute, focusing on solving problems in the best way with a positive mindset.  
• You love to work in an international, multi-cultural team.
• You challenge constructively and have high expectations of yourself and others.
• You always drive for excellence, ownership and self-organisation at team and personal level.  
• You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.   
• Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.  

ABOUT YOU 

• Systems thinker, experienced in improving ways of working and introducing new practices in a large organisation and across multiple teams.
• Strong process improvement approach using tools at hand to outline areas to focus across the leadership team. 
• Measurement monitoring to ensure the improvements in place can be tracked and visible using MI tools (I.e. Tableau). 
• Strong analytical skills and commercial acumen to expand on Key Performance Indicator (KPI) tracking. OKRs expertise is valuable.  
• Adept at understanding complex problems and communicating findings to technical and non-technical stakeholders. 
• Good track record of successfully using requirements to track and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming.
• Support the Domain Owner with facilitation of meetings and workshops – to follow up on key actions for completeness and preparation. 
• A good understanding of agile/lean delivery methodology, tools and techniques and the development lifecycle including knowledge of Scrum and Kanban. 
• Passionate about continuous improvement is a must. 
• Proven track record of driving and supporting organisational change at a team and department level.
• Excellent situational and cultural awareness. 
• Open minded, inquisitive, life-long learner. 
• Comfortable with ambiguity, highly autonomous, a forward proactive thinker and worker with a positive “can-do” attitude.
• Confluence and JIRA competencie.  

From a workplace to a place to belong.  At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.