Ancillaries Development Manager

Join our dynamic team at TUI as the Ancillaries Development Manager and play a pivotal role in enhancing our ancillary sales channels. As we strive towards offering a common range of appealing products and services to customers worldwide, Your expertise will be key in driving innovation and optimization across various touchpoints. Come be part of our team and contribute to shaping the future of travel at TUI!

Application closing date is 27th September.

ABOUT OUR OFFER 

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Support the execution of roadmaps across group functions (e.g., CRM, App, Digital, Marketing) to drive new developments in ancillary sales channels.
• Collaborate with regional ancillary teams to identify initiatives and relevant channel teams to ensure successful delivery, maximizing the uptake of ancillaries.
• Contribute to ancillary content and branding to drive maximum uptake of key products and ensure a consistent tone of voice across channels.
• Manage the execution of new opportunities in the ancillary optimization test roadmap, coordinating with stakeholders to prioritize, implement, and measure results.
• Understand and optimize the overall customer journey for ancillary purchases across channels and touchpoints, seeking to establish new ones.
• Support the prioritization of ancillaries in new IT platforms and channels to deliver improvements based on business and customer priorities.

ABOUT YOU

• Good commercial acumen with the ability to balance commercial targets with customer satisfaction.
• Excellent stakeholder management skills, including the ability to influence and collaborate across markets.
• Evidence of seeking out best practices, a passion for innovation, and competitor analysis.
• Knowledge of marketing and touchpoint optimization is beneficial.
• Data-driven approach, ability to use key metrics and analytics to drive recommendations and roadmaps.
• Comfortable identifying new opportunities and executing within a defined business strategy, adapting to regional and business needs.
• Strong organizational, planning, and prioritization skills based on customer and commercial insights.
  

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.