Design Operations Manager

ABOUT THE JOB 

• You'll establish and maintain the ways of working, rituals, and practices that support a healthy, high-performing design culture — including onboarding, enablement, and team development.
• Building and embedding governance for design quality, consistency, and accessibility across our digital channels will be central to your role.
• You'll own the design tooling landscape — configuring, optimising, and making strategic recommendations about the tools our designers rely on.
• We'll rely on you to design and improve workflows that remove friction and ensure work moves smoothly between design, product, and engineering.
• Creating and maintaining documentation, knowledge bases, and training resources will ensure best practices and design decisions are captured and accessible.
• You'll track operational health and the impact of your initiatives through metrics and reporting.

ABOUT YOU 

• You bring experience in design operations, design programme management, or senior design roles where you've shaped how a team works, not just what it produces.
• Quality and governance come naturally to you — you understand accessibility standards and have experience building quality assurance approaches that stick.
• You're proficient in Figma and the broader design tool ecosystem, with the confidence to make strategic recommendations about tooling.
• You understand how design connects to product and engineering, and can design workflows that work across disciplines.
• You create training materials, documentation, and resources that genuinely help people work more effectively.