Inflight Supply Chain Operations Delivery Lead
TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 76,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
The way we work across TUI Group Airlines is changing. Our goal in Inflight Supply Chain is to be the single service provider to the TUI Group Airlines for all on-board supply chain needs. The aim is to capitalise on our collective size to deliver economies of scale, fostering a common culture of excellence in quality and delivery, whilst enabling the TUI Tour Operators of each Source Market to drive revenue growth and meet customer satisfaction targets. We will work with suppliers of choice, operating with transparency and control, to enable activity based charging and a KPI-driven team of supply chain experts.
Inflight Supply Chain is part of the wider TUI Group Crew, Customer & Inflight Services (CCIS), responsible for providing a high standard customer experience on board. Inflight Services is responsible for defining service models, selecting on board products and setting up catering processes. As a member of the Western Region IFSC Operations Delivery team , you are responsible to optimise the current TUI Airlines’ inflight service operations, be the local contact person for end to end solutions for operational queries while also being responsible for cross airline common service suppliers in source market or resort uplift stations. The Western Region Inflight Supply Chain team is focussing on all operations out of Netherlands, Belgium, France, Morocco and several smaller catering operations at the TUI destinations.
We are happy to consider this role on a hybrid working model with at least 2-3 days per week office based each week plus onsite Airport checks as required.
This opportunity is offered on a 12 month Fixed Term Contract Basis.
Applications close 14th January 2025
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
Your role includes, but is not limited to, the following responsibilities:
- Manage third-party contracted services to ensure quality, safety, and operational excellence.
- Drive operational cost efficiencies and achieve KPI and customer satisfaction targets.
- Oversee local supply chain operations, ensuring effective delivery of goods and handling short notice requirements.
- Support service, product, and seasonal changes according to customer requirements.
- Travel as needed, sometimes on short notice, to test onboard catering processes and support ad-hoc flights.
- Conduct monitoring activities, including aircraft and service supplier visits, SLA reviews, and implementing corrective actions.
- Lead assigned projects to ensure continuous improvement in operations within the Dutch market and the wider Western Region and TUI Group team.
- Identify potential risks to the business and ensure contingency plans are in place and implemented as required.
ABOUT YOU
- Substantial relevant experience, preferably including Subject Matter Expertise for specific fields, e.g. Supply Chain Coordination, Aviation Operations, Catering and Product
- Experience coordinating the delivery of complex operations maintaining effective monitoring procedures; plans for problems or risks before they arise and works with service partners to spot and resolve issues before impacting on business performance
- Bachelor degree as a minimum, preferably in logistics or aviation.
- To form part of the on-call team, 24/7 availability on a 3-4 week cycle
- Hold a cat B driving license
- Confidence and calm when faced with stressful or high pressure situations; responds efficiently to complex challenges or crises
- Capacity to support the transformation of existing complex and obscure supply chain arrangements into transparent, flexible and controlled networks. Confident in exploring new, unfamiliar ideas and delivering radical change in difficult business environments
- Experience of planning and coordinating complex actions plans, ensuring working practices and methods are clearly structured and organized to deliver to multiple internal external customers.
- Cultural sensitivity, with experience of working as part of a pan-European team and worldwide service suppliers
- A quick learner as you will be working individually on your own assigned responsibilities within the operations and need to get a fast understanding of our complex operations
- Proficient in English and Dutch. Any other language and cultural knowledge is beneficial.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
-
Carrièregebieden | Jobs & Carrières bij TUI In onze TUI-carrièregebieden creëren we elke dag onvergetelijke ervaringen. Ontdek hier onze teams, wat ze doen en wie ze zijn.
-
Over TUI | Jobs & Carrières bij TUI Meer informatie over TUI. Wij zijn dé naam in wereldwijde reis- en vrijetijdsbelevingen die vakantiedromen waarmaakt.
-
Het beste team in de reiswereld | Jobs & Carrières bij TUI Voor ons betekent "Let's TUI it" samen uitdagingen aanpakken en oplossingen vinden met een mentaliteit van aanpakken. Zie hier wat ons het beste team in de reiswereld.
-
-
Impressum | Jobs & Carrières bij TUI Vind hier onze impressum.
-
Neem contact op | Jobs & Carrières bij TUI Hier vind je de recruitmentteams binnen TUI die je graag helpen met je vragen.
-
-
Cookieverklaring | Jobs & Carrières bij TUI Jouw privacy is belangrijk voor ons. Hier vind je alle informatie over wat cookies zijn, hoe we ze gebruiken en welke keuzes je hebt wat betreft cookies.
-
-
-
-
Kantoorfuncties Bij TUI draait alles in onze bedrijfsfuncties om het mogelijk maken van een topvakantie voor onze gasten. Hier kun je belangrijke projecten starten, financiële doelen nastreven of onze medewerkers ondersteunen op hun weg.
-
Cruises We hebben een vloot van 16 cruiseschepen en navigeren door alle uitdagingen heen om onvergetelijke cruise-ervaringen te creëren die onze gasten hun leven lang zullen herinneren.
-
Vacatures in Hotels en Bestemmingen Begin met ons je droomcarrière in het buitenland. Er wachten onvergetelijke ervaringen op je. Of je nu op zoek bent naar avontuur of al op een van onze bestemmingen woont – we kunnen niet wachten tot je bij ons incheckt.
-
Retail en Contact Centers Er wachten veel carrièremogelijkheden op je in onze reisbureaus en callcenters – inclusief reislust. Word onderdeel van de TUI-familie en start een carrière die de harten van vakantiegangers sneller laat kloppen.
-
Early Careers Onze startersprogramma's zijn wereldwijd beschikbaar, en elke locatie heeft iets unieks te bieden. Ontdek wat we waar aanbieden.
-
Engineering en Onderhoud Of het nu gaat om het verkrijgen van de benodigde onderdelen, het naleven van strenge voorschriften of het onderhoud – we hebben alles onder controle en werken voortdurend aan het optimaliseren van de beschikbaarheid en prestaties van onze vloot.
-
Airline Stap aan boord bij TUI Airline, waar passie vleugels krijgt. Ons diverse team vormt het kloppend hart van onvergetelijke reizen en zorgt ervoor dat elke vakantie van onze klanten begint met een glimlach.
-
Tech, Digital en Data Innovaties in de reisbranche? Ons tech-team is er mee bezig! Of je nu enthousiast bent over softwareontwikkeling, data-analyse, UX/UI-design of cyberveiligheid – bij TUI vind je het perfecte platform om je carrière te lanceren.
-
Crystal Ski We’ve been taking people to the mountains for over 40 years to create unforgettable experiences in ince, snow and sun. Join us and make some of the world’s greatest ski resorts your home.
-
-
-
-
How We Hire | Destination Jobs At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
-
-
-
-
Come as you are We weten dat mensen net zo divers zijn als de bestemmingen waar we onze klanten naartoe sturen. Net zoals reizen gaat over op verkenning gaan, zijn wij op reis om onze werkcultuur inclusiever te maken. Zo doen we diversiteit en inclusie bij TUI…
-
-
Jij zou hier kunnen zijn!
Ontdek de locatieVragen over de baan?
Ik beantwoord ze graag online.
Email: airlinecareers@tuifly.com
Let op: Alleen voor vragen. Aanvragen worden alleen online geaccepteerd.