TUI BLUE Experience Manager

Join TUI BLUE as one of our TUI BLUE Experience Managers and support the hotel operations while enhancing the overall guest experience and manage the TUI BLUE concept brand delivery.

This is a local hotel opportunity – you will need to already have the right to live and work in Tunisia before applying for this role.

Before applying: Must have held a role managing the customer/guest experience within a fast-paced 4-5* hotel is essential.

ABOUT OUR OFFER

• Local hotel contract with a competitive salary
• Additional benefits including discounted rates, financial, health & wellbeing, and lifestyle
• Free meal and soft drinks provided during working hours
• Exceptional approach to learning with international career development opportunities, including other TUI Hotels, access to our TUI Learning Lounge with certified trainings and language licenses.
• Contract provided in accordance with local legislation and entity of employment.

ABOUT THE JOB  

• Act as a TUI BLUE brand ambassador with in-depth knowledge of the brand and ensure it is being delivered according to specifications. 
• Conduct quality assessments and analyse guest feedback from channels like TripAdvisor and Qualtrics, implement improvement plans, report hotel quality and performance in regular meetings.
• You will manage and motivate your dedicated TUI BLUE team and all support all hotel departments/colleagues to create a one team ethos. 
• Demonstrate strong leadership skills and passion for customer experience. 
• Maintain a strong relationship with all other Heads of Department, Management and key stakeholders across the TUI Group. 
• Organize and attend hotel events, support VIP visitors, and special groups.
• Support staff development, conduct performance reviews, and provide training.
• Address guest requests and complaints and provide ongoing service and compliant resolution training to your team and wider colleagues. 

ABOUT YOU  

• Strong leadership skills, a positive and engaging character, great team player who leads by example. 
• Confident in performance management (operations and team) and with strong communication skills. 
• Ability to conduct quality assessments and analyse feedback.
• Fully adaptable and flexible individual with the ability to work well under pressure.
• You will need strong organisational and time management skills.
• The ability to work with a wide range of departments and focus on the overall customer experience.
• Experience working witin guest service management or within hotel operations with guest interaction.
• Commitment to sustainability practices.

Applications open until Friday 27th April.

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TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.