Hotel General Manager

As Hotel General Manager you are responsible for overseeing the daily operations and overall management of the hotel property to deliver operational excellence. 

This role is a local position located at our TUI BLUE Makarska, Croatia. To apply for this role, you need to be a Croatian resident. Applications close Sunday 23rd March.

ABOUT OUR OFFER

• Attractive local salary as standard
• Additional benefits including friends & family discounted rates, financial, health & wellbeing, and lifestyle
• Discretionary company bonus scheme
• Exceptional approach to learning with global career development opportunities, and access to our digital TUI Learning Lounge including certified training and language licenses
• Contract provided in accordance with local legislation and entity of employment.

ABOUT THE ROLE

• Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating departments.
• Develops the annual budget and business plan together with the commercial leader and the Regional Director, making executive recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty.
• Responsible to apply our TUI BLUE Green Building Guidelines and achieve our brand sustainability goal.
• Oversees the overall in-hotel guest service and operational delivery, ensuring the utmost brand quality is consistently delivered.
• Ensures that TUI BLUE product quality and service standards are met in all areas including physical asset appearance, maintenance, and cleanliness.
• Oversees the development of marketing plans and yield management efforts to maximize revenue generation, RevPAR, and occupancy levels.
• Tasked to maximise food and beverage revenues by ensuring optimal use of banquet / outlet space and most cost - effective management of the hotel’s food and beverage outlets.
• Works closely with central HR and Talent Acquisition team in ensuring optimum staffing levels relative to volume and productivity levels in all areas of the hotel.
• Develops and maintains rapport with key community contacts to ensure a visible presence locally. 
• Provides regular and ad hoc information and status reports to the Global Hotel Operations team as requested on the financial and operational performance of the hotel.
• Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets.
• Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions, and performance feedback.
• Works effectively with staff to address TUI BLUE brand DNA and cultural work environment to promote positive employee and guest experiences.

ABOUT YOU

• Previous senior executive position (General Manager or Assistant General Manager or equivalent) with extensive knowledge of hotel operations management.
• Strong interpersonal and relationship skills, skilled at managing a range of regional and corporate stakeholders.
• Evidence of inspiring confidence, credibility and influencing change across a hotel management structure and corporate level. 
• Strong financial and commercial acumen with proven hotel management efficiencies. 
• Excellent all-round knowledge of other key players, our local hotel competitors within the leisure travel business.
• Committed to keeping up to date with industry, market initiatives and leisure customer preference and using effectively.

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TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.