Product Owner

TUI Group is the world’s number one integrated tourism business. Workspace Colleague Computing is a global team within TUI technology responsible for effective delivery of all the common IT services our colleagues need to provide excellent service to our customers. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands. 

At TUI we’re ambitious to become the leader in digital sales within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal. 

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. 

We are looking for a talented and dedicated Product Owner to join the Workspace Team within the Colleague Computing technology organisation which provides everything, from IT device management for Laptops and mobile devices based on intune to printing, telephony and other Office solutions, to our colleagues. 

The Product Owner will own a set of engagements with various IT and business teams and will be responsible for defining stories, team backlogs and streamline the execution of priorities to drive suite of colleague focussed capabilities. You will work closely with the Technology Team Leads and the Head of Product who will help translate your requirements into technical deliverables.  

This product owner role is aligned with the Workspace Domain;  providing design leadership and expertise throughout the lifecycle for their area of responsibility – which may be co-building a solution with the team/s, providing best practice on the use of particular capabilities or building new, reusable ones for wider adoption. 

Our Product Owner will develop a passion for creating delightful, easy to use technology solutions that deliver value. They have a high-level understanding of digital, an understanding of Agile and good communication skills. They use these skills to engage with their stakeholders and manage their backlogs. They contribute ideas, input into ideation and roadmaps and are a positive member of their Product team delivering new technology capabilities. 

Now taking applications until 27th of January 2025.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community. 

ABOUT THE JOB

Contribute to the Product Vision and Roadmap:

• Pro-actively contribute to a compelling Product Vision and Strategy using stimulus such as the IT Strategy, customer needs, stakeholders’ needs and external best practice (incl. risk/compliance/security) 
• Understand business and customer needs (from all markets) 
• Translate high-level product roadmap into achievable product backlog features 
• You’ll communicate the overall strategy and goals for your Product to your Product team. You’ll then input into ideation and start to engage with stakeholders and other teams to create new ideas. 
• Work with the Colleague Computing Solution Architect to transpose initiatives into high level implementation plans 

Product Backlog:

• Define, develop and prioritise the product backlog for your product team 
• Work with analysts and optimisation and insights to ensure that all product Epics and features have a clear line of sight to business value and are prioritised to deliver maximum commercial benefit from development time
• Ensure that product dependencies on other product teams across TUI are well understood and briefed to relevant product managers
• Translate high-level product roadmap into achievable product backlog items.  Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge in your area
• Ensure you have a clear prioritised backlog and roadmap which will increase engagement, conversion and other KPI’s
• In collaboration with the whole team compose and validate User Epics, User Stories & Acceptance Criteria to a high standard before releasing 
• Discuss technical debt with delivery team and priorities 

Monitor and drive KPI business performance: 

• Define (monitor & drive) high level product KPIs, OKRs or success metrics 
• Work with analysts and optimisation & insights and take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets.  
• Experiment often and use ‘Inspect & Adapt’ approach to continuously refine 
• Use all data sources available to understand how to improve adoption 
• Highlight under-performance of metrics and develop plans in the roadmap and backlog in to address these

Stakeholder management:

• Liaise with a variety of key stakeholders in development and business areas, building strong working relationships, e.g. Global product owner, Head of product, Product Manager, Relevant business director, Service desk, Heads of enabling/foundation teams. Head of technology, Other services, Customers, UX/UI teams across TUI, Other pods and product teams, SCO / merchandising / ancillaries teams 
• The Product owner role within the Workspace Domain will require engagement with different TUI Colleague representatives and individuals across the company
• Create informative and inspiring demos to bring the features to life for stakeholders and the team 
• Provide regular high-quality updates to stakeholders, ensuring that deliveries across the product team are showcased and future feature prioritisation is well understood
• Work closely with stakeholders and ensure all stakeholders are updated on a regular basis  
• Produce regular updates on development progress, KPI performance, and comms for governance meetings
• Manage communities to retrieve feedback to help continuous service improvements, feeding these into the product backlogs 

Deliver enhancements and new features: 

• Drive feature delivery with product teams  
• Work with your team to ensure all features are of the highest quality and delivered timely 
• Ensure best practice approach to product ownership  
• Works with your team and your stakeholders to generate new ideas​ 
• Liaise with a variety of key stakeholders in development and business areas​ 
• Gain and maintain an expert understanding of the travel industry, TUI’s business and our drivers of value and wider dynamics in each source market and our competitors
• Understand TUI’s customer segments and behaviors.  Use this insight to inform and influence plans and development around KPIs  
• Ensure TUI’s product backlog maintains a healthy balance between new and innovative capabilities with market onboarding and optimisation

ABOUT YOU 

• Passionate about Workspace solutions and practices, and able to work backwards to technology 
• Solid understanding of IT capabilities and how to support the domain teams to consolidate and modernise; with a strong focus on sustainability, re-usability, proactive improvements, consultation, well-architected, operational health and security. 
• Sound expertise on all areas of knowledge of various Workspace and Office Solutions, in order to continuously innovate, extend and co-build new solutions with and for colleagues. You'll have particular know-how and interest in various technologies required to provide comprehensive Workplace solutions to TUI colleagues in all business areas. You will work with 4 different product teams in the area of Workspace to provide a full set of technologies including physical devices, virtual solutions for applications, mobile devices and office solutions like printing and in room equipment
• Sound expertise in Microsoft technologies like intune, Entra and Teams 
• Customer focused with passion for operational excellence 
• Able to test and experience the Workspace product and solution set physically in one of our main office locations (proximity to one of our headquarters). 
• An understanding of Agile, and able to manage a product backlog 
• Good communication skills, able to communicate the Product Strategy to the team 
• Able to understand user feedback and analytics and make informed decisions 
• High level knowledge of IT capabilities and thinking customer first. 
• Able to positively engage with stakeholders and their Product team 
• Good commercial and decision-making skills, able to input into Ideation and Roadmaps. 
• Good interpersonal and influencing skills 
• Able to contribute to making clear and well-thought recommendations to influence decisions. 
• Focussed on outcomes, not solutions. Bold with ambitious strategies and an ability to motivate others to achieve these goals 
• Numerical, able to understand quantitative and qualitative data from tools such as Adobe, Decibel Insight and customer research and use this data naturally to generate insights and ideas 
• Experience in proactively identifying opportunities and problem solving 
• Knowledge of AB and MVT testing 
• An understanding of brilliant user experience, and an ability to deliver this whilst removing complexity

From a workplace to a place to belong.  At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.