Traffic Agent | Airport Greeter | San Jose

Join our global TUI Musement Team in San Jose, Costa Rica. A TUI Airport Operations Coordinator is responsible for smoothly running airport operations and is the go-to person for all things airport-related, organizes transportation planning and daily reservations for transportation services, manages any other customer queries, and ensures all operational aspects of transfer reservations are covered and running smoothly for our guests. 

How you will make an impact

There are many ways for you to get involved: 

• Ensuring airport operations run smoothly.
• Working a variety of shifts, including weekends and public holidays
• Managing relationships with airport authorities and government agencies.
• Conducting quality assurance reviews and safety investigations.
• Keeping an eye on suppliers and ensuring they are following company requirements and service levels. 
• Sharing ideas to improve the airport meet & greet airport logistics and services. 
• Planning, organization & operation of services such as transfer in, transfer out, transfers between hotels, tours, charter operation, and cruise line operation, airport Meet & Greets, working from our main office in San Jose.  
• Support of customers in destination and logistic emergency resolution. 
• Guest support through our emergency cell phone. 
• Proficient in Microsoft Office suite including Microsoft Teams

WHAT YOU WILL BRING 

There is more than one way to the perfect fit – here are some of the ideal things: 

• Experience organizing and planning Travel Agency or Tour Operator Operations. 
• Experience in the tourism business. 
• Knowledge of the tourist products of Costa Rica (excursions, transportation, routes, times, weather, etc).
• Responsible, orderly resolute capacity, availability, and customer service.
• Microsoft Office skills (word, excel, PowerPoint)
• Outgoing, proactive, and well organized.
• Able to work under intense pressure scenarios. 
• Good communication, verbal, and written English.
• Fluent Verbal and written English, an extra European language would be advantageous. 
• Ability to work under pressure, able to work effectively on tight timetables or deadlines
• Pro-active guest service mindset with a clear focus on quality and efficiency Open to learn, grow and drive your career while spreading smiles across the globe
• Open to multiple work hours (morning or afternoon and weekends).

TUI and you

• Become a valued team member of TUI, the No.1 global and socially aware travel company.
• TUI Musement operates in over 115 destinations and 50 countries offering more career opportunities than any other travel company.
• Develop yourself by working as part of an international team and through our free global learning and development program including free language lessons and various Management Development Programmes.

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets, and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites, and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours, and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. 

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources, and high-quality in-destination service delivery of TUI, with the digital capabilities, and agile working methodology and start-up mindset of Musement.

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