Operations Support Agent

Join our office team for TUI as an Operations Support Agent in Austria and be the key link in the chain between our resort teams, our head office colleagues, and our suppliers, providing essential admin support to enable our resort teams to focus on delivering amazing customer service. You’ll be assisting the Operations Support Team Manager with the on boarding and off boarding of the staff and supporting all related functions of office management in your area.

ABOUT OUR OFFER   

• Competitive salary.
• If you are a LOCAL RESIDENT and have your own accommodation, we offer a Cost of Living Allowance from 300€ gross per month on top of your salary.
• For POSTED WORKERS; Private Health Insurance included., Return flights and Shared staff accommodation included.
• Company IT equipment and uniform included.
• Comprehensive onsite start of season training with pay included.
• Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
• Winter work in our Crystal Ski program and multiple permanent career development opportunities available

ABOUT YOU 

• A True People Person: You thrive on spreading positivity and being a dependable team player. Your excellent communication skills and natural resilience help you navigate any challenge while building strong relationships.
• Detail-Oriented and Organized: You excel at juggling multiple priorities without losing focus, always planning ahead to stay one step ahead of the game.
• Proactive and Self-Motivated: Taking initiative comes naturally to you. You’re confident in making decisions and working independently to get the job done.
• Tech-Savvy and Curious: You’re eager to dive into our systems, technology, and incredible products & services. Learning new tools and mastering them excites you.
• Flexible and Hands-On: Whether working in an office or facing guests directly, you adapt seamlessly. You’re even comfortable driving overseas, ready to take on the adventure with confidence.
• Excellent Communication Skills: Fluency in verbal and written English is required for this role. Fluent German speaking is highly desirable. Other European languages would be advantageous.

ABOUT THE JOB   

• Operational Support: Be the go-to expert for resort staff, providing quick, accurate information and ensuring teams are equipped to deliver exceptional service.
• Content Management: Collaborate with resort teams to deliver on-brand, professional, and engaging guest-facing content.
• Logistics Coordination: Oversee travel arrangements, uniform distribution, device setup, and essential administrative tasks to support team operations.
• Facility and Office Management: Manage office supplies, maintenance and other daily administrative duties.
• Staff Admin: Support staff with onboarding / offboarding tasks and HR & compliancy processes.
• Supplier Relations: Build and maintain strong relationships with suppliers to secure staff accommodations for future seasons.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. 

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